Post Sales Technician for Home Appliances Solutions

JR Italy; Lodi; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Post Sales Technician to enhance customer satisfaction in home appliances solutions. In this role, you will be the main contact for Service Centers, providing technical support and training. Your expertise will help diagnose issues and implement effective solutions, ensuring customers are well-informed and satisfied. You will collaborate with sales teams and manage quality issues, all while staying updated with industry trends. If you have a passion for customer service and technical knowledge, this opportunity is perfect for you.

Competenze

• 2-3 years of experience in a similar role in the home appliances industry.
• Strong technical knowledge of home appliances products.

Mansioni

• Provide technical assistance and train Service Centers regarding home appliances products.
• Diagnose and troubleshoot product issues, offering effective solutions.

Conoscenze

Technical Knowledge of Home Appliances

Problem-Solving Skills

Customer Service Attitude

Communication Skills

Analytical Thinking

Flexibility and Decision Making

Experience with ERP Systems

Excel Proficiency

Formazione

Experience in Home Appliances Industry

Strumenti

ERP Systems

Microsoft Excel

Descrizione del lavoro

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Post Sales Technician for Home Appliances Solutions, lodi

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EU work permit required:

Yes

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Job Reference:

154979811650751692833712

Job Views:

2

Posted:

09.05.2025

Expiry Date:

23.06.2025

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Job Description:

As Post Sales Technician for Home Appliances Solutions products, you will act as the main contact point for home appliances authorized Service Center in terms of product knowledge, pending repair cases, technical support, playing a crucial role in ensuring customer satisfaction, providing exceptional technical support and resolving any product-related issues.

WHAT YOU WILL DO:

• Provide technical assistance and train Service Centers (SC) network via phone, email, or in-person regarding home appliances products.
• Diagnose and troubleshoot product issues, offering effective solutions and guidance to SC
• SVC KPI management related to Home Appliances Solutions Network.
• Maintain accurate records of customer interactions, inquiries, and resolutions in company ERP system.
• Conduct product demonstrations and training sessions for customers, ensuring they are well-informed about product features and functionalities.
• Work in team and support Network Manager in order to implement strategies for SC skill-up
• Stay up-to-date with the latest industry trends and product knowledge to provide accurate and relevant information to sales members
• Keep contact with EU and Global Head Quarter
• Establish a fruitful and efficient collaboration with other Service department
• Collaborate with the sales team to ensure seamless post-sales support and customer satisfaction.
• In charge for Quality issues follow-up in cooperation with Home Appliances Solutions factories, EHQ and KHQ

WHAT WE ARE LOOKING FOR:

• 2/3 years of previous experience in a similar role in the home appliances industry.
• Strong technical knowledge and understanding of home appliances products.
• Problem-solving skills with the ability to think analytically and provide effective solutions.
• Customer service attitude with a passion for helping customers and ensuring their satisfaction.
• Communication skills, both verbal and written, with the ability to explain technical concepts in a clear and concise manner.
• Ability to work independently and as part of a team, managing multiple tasks and priorities effectively, flexibility and decision making, supported and sponsored by NW Manager
• Good level of English both written and oral
• Used to work with Excel and ERP systems

Diversity & Engagement for All

At LG Electronics, we value and respect the unique qualities and diversity of our employees.

We do not discriminate based on age, ethnicity, gender, religion, belief, sexual orientation, or any other characteristic or trait.

We believe that fostering a culture of diversity and engagement leads to innovation and outstanding performance, and aligns with our philosophy of creating value for customers and respecting human dignity.