Sr RISC Manager, Trustworthy Listings

ENGINEERINGUK; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking team in Milan focused on ensuring customer safety and compliance at scale. This role offers a unique opportunity to manage complex, multi-disciplinary projects that enhance customer trust in an innovative environment. You will collaborate with various teams to drive impactful initiatives, assess risks, and implement process improvements. If you are passionate about project management and eager to make a difference, this position is perfect for you. Be part of a dynamic organization that values diversity and fosters an inclusive culture, where your skills and experience can shine.

Competenze

• Independent risk manager with a solid background in project management.
• Experience in compliance, audit, or risk management preferred.

Mansioni

• Drive cross-functional projects across tech, compliance, and operations.
• Communicate goals, responsibilities, and status to stakeholders.

Conoscenze

Analytical Skills

Problem-Solving

Project Management

Communication

Formazione

Bachelor's degree or equivalent

Master's degree or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

DESCRIPTION

This role is open in Milan, Luxembourg.

At Amazon, we're working to be the most customer-centric company on earth. To get there we need passionate and hard-working people. If you are interested in building innovative systems to protect customer safety at scale while enabling Amazon to build the place where customers can find and buy anything online, this is your chance to make history.

What does EU Trustworthy Listings do? We ensure that products on Amazon deserve the Trust of our customers by ensuring they are safe, compliant and include all information that matters to them.

Examples:

1. We block tobacco (and 20K other illegal product types)
2. We remove false claims, e.g. "this pill cures cancer"
3. We set up processes for drivers to ask customers to confirm their age before letting them buy whisky (and any alcoholic beverage, e-cigs, bladed products...)
4. We collect test results on toys to ensure they cannot cause damage to a child (and for dietary supplements, appliances that can get into fire, baby transportation...)
5. We display on the website the Energy Efficiency Label (and allergens for food, safety warnings for toys...)

What does the Restricted Products team do? We ensure that there are no illegal products on our website. We ensure our products are offered by qualified Sellers (e.g. medicines by pharmacists). We also ensure Age Restricted products are not delivered to underage individuals. We remove illegal claims that can mislead our customers.

Beyond launching new controls, you will be involved in ensuring the effectiveness of our existing control portfolio through continuous improvement initiatives.

We invest in technology to do this at scale. We create and drive programs to ensure compliance with new safety and compliance regulations. We make Customer Trust a competitive advantage.

You'll be part of a team that manages complex, multi-disciplinary projects from start to finish and work with internal stakeholders (Legal, Tech, Ops, Business) to plan requirements, manage project schedules, identify risks and communicate/report.

Key job responsibilities
We are looking for an independent and organized risk manager with a solid background in project management to join our team. The candidate requires analytical and problem-solving skills, ownership, and the ability to influence. In this position, the candidate will:

1. Work across tech, compliance, operations, and business teams to drive cross-functional projects
2. Work with stakeholders to identify resources, assemble project teams, and assign responsibilities.
3. Assess costs, benefits, and risks; anticipate bottlenecks; identify, track and mitigate issues; manage escalations; anticipate and make trade-offs; and balance business needs with technical constraints.
4. Clearly communicate goals, responsibilities, issues, and status to partner teams and stakeholders.
5. Drive effective teamwork, collaboration, and commitment across multiple disparate local and remote groups with conflicting priorities.
6. Identify and pursue opportunities to scale and increase our impact.

About the team
The EU Trustworthy Listings team is part of the broader EU Trustworthy Shopping Experience team. We work to ensure that all the products offered in Europe, across the various Amazon business channels, are safe for our customers and compliant with all product and food safety legal requirements. We bring technical expertise leveraging technology solutions to serve Amazon business, suppliers, and customers.

BASIC QUALIFICATIONS

Bachelor's degree or equivalent
Knowledge of Microsoft Office products and applications at an advanced level

PREFERRED QUALIFICATIONS

Master's degree or equivalent
Project Management Professional (PMP) or equivalent certification
Experience leveraging technology and implementing lean principles/Six Sigma methodologies to drive process improvements or equivalent
Experience in compliance, audit, or risk management

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.