Customer Service Specialist (Temporary Contract)

Vantive; Genzano di Roma; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company in vital organ therapy seeks a dedicated individual for their customer service team. You will be the primary contact for customer inquiries, ensuring high-quality service while collaborating with various internal functions. Join us in our mission to enhance patient care and make a difference in lives worldwide.

Competenze

• Previous experience in customer service is preferred.
• Strong verbal and written communication skills.

Mansioni

• Serve as the primary contact for customer inquiries.
• Ensure high-quality service to customers.
• Participate as a member of the customer service team.

Conoscenze

Communication

Analytical skills

Conflict management

Teamwork

English

Formazione

High school diploma or university degree

Strumenti

MS Office

Descrizione del lavoro

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, but also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous, and don’t settle for mediocrity. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Summary

Join our customer service team and support our mission!

What you'll be doing

1. Serve as the primary contact, by phone, email, or fax, for external and internal customer inquiries, coordinating with other internal functions such as Finance, Quality Assurance, Logistics, Warehouse, Bid Office, and Pharmacovigilance.
2. Ensure and provide high-quality service to both internal and external customers by providing product and service information, and resolving product and service problems.
3. Participate and provide expertise as a member of the customer service team. The team's objectives and KPIs are developed to ensure and increase accuracy, efficiency, and effectiveness of the service provided to both internal and external customers.

Qualifications

1. High school diploma or university degree.
2. Previous experience in customer service is preferred.
3. Familiar and comfortable with using MS Office applications such as Outlook, Excel, and Word.
4. Strong verbal and written communication skills.
5. Ability to manage conflicts and problems.
6. Analytical skills.
7. Ability to work in a team.
8. Proficiency in English.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If you need a reasonable accommodation for any part of the application or interview process due to a medical condition or disability, please click on the link here and provide your contact information. Form Link

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