Front Office Agent - Receptionist (F/M/X)

JR Italy; Latina; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Ein etabliertes Unternehmen im Bereich Luxus-Hotellerie sucht engagierte Front Office Agents, die als erste Anlaufstelle für Gäste fungieren. In dieser spannenden Rolle sind Sie verantwortlich für die Begrüßung der Gäste, die Verwaltung aller Front Office-Operationen und die Gewährleistung eines außergewöhnlichen Gästeservices. Sie werden Teil eines innovativen Teams, das sich der Schaffung unvergesslicher Erlebnisse verschrieben hat. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist diese Position ideal für Sie.

Competenze

• Erfahrung in der Verwaltung von Front-Office-Operationen und Gästebetreuung.
• Kenntnisse in der Einhaltung von Hotelstandards und Sicherheitsverfahren.

Mansioni

• Verwaltung aller Front-Office-Operationen wie Check-in und Check-out.
• Begrüßung von VIPs und Gästen sowie Beantwortung von Anfragen.

Conoscenze

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Multitasking

Formazione

Abschluss in Hospitality Management

Erfahrung im Front Office

Descrizione del lavoro

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Client:

Hosco.com

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

358142484989922508833711

Job Views:

3

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

ABOUT ORIENT EXPRESS

Artisan of Travel since 1883, Orient Express is a legendary brand, steeped in history and loved by past, present, and future generations. Representing the pinnacle of ultra-luxury hospitality within the Accor Group, this brand is currently experiencing exciting phases of rebirth and expansion.

Orient Express embodies the refined nomadic spirit of travel, inviting each traveler to a place where the journey is the destination. Its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the 'Made in Italy' way; Orient Express Silenseas - the world’s largest sailing ship; and upcoming hotels in Rome and Venice.

Progressively shaping the future of luxury hospitality, Orient Express focuses on employee journey and growth.

ABOUT ARSENALE

Arsenale is a multi-brand Group capable of providing comprehensive services to the largest and most renowned luxury global market operators seeking to expand in Italy. Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims to create the leading luxury hospitality group in Italy. The Group has launched an impressive investment plan to boost tourism and promote made-in-Italy through the redevelopment and enhancement of iconic hotels and hospitality solutions in the country's most beautiful locations.

ABOUT ORIENT EXPRESS LA MINERVA, ROME

Considered the beloved capital of the Orient Express legend, Rome will host the first Orient Express Hotel "La Minerva" at the end of 2024. In partnership with the Italian luxury hotel group Arsenale S.p.A, Orient Express has entrusted the interior architecture and artistic direction of the hotel to Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a majestic façade, Roman columns, sculptures by Rinaldo Rinaldi, and the goddess Minerva. By the end of 2024, a new decor inspired by the Roman domus and the riches of the "Eternal City" will be revealed, blending contemporary elegance.

Our first Orient Express Hotel "La Minerva" is committed to providing an exceptional guest experience, boasting unparalleled elegance, world-class amenities, and impeccable service.

Job Description

Position Overview: Our Front Office Agents will be the first point of contact for hotel guests, greeting them politely and professionally, and managing all Front Office operations to deliver outstanding guest services.

Main activities

• Managing all Front Office operations such as guest registration (check-in/check-out), room inventory, and availability, coordinating with Maintenance and Housekeeping according to SOPs,
• Greeting VIPs and guests, responding promptly to inquiries and requests, and resolving concerns,
• Managing emails and administrative tasks,
• Reporting complaints immediately to the Front Office Manager or Head of Concierge,
• Using up-selling techniques to promote hotel services and maximize occupancy and revenue,
• Maintaining high knowledge of hotel products, services, facilities, events, policies, and local area,
• Completing audit procedures,
• Responding calmly and efficiently to emergencies such as medical incidents, fire alarms, or disturbances,
• Ensuring compliance with hotel standards and health & safety procedures,
• Collaborating with local law enforcement and emergency services when needed.