Enterprise Key Account Manager

Buscojobs; Lombardia; Ibrido; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An innovative company is seeking an Enterprise Key Account Manager to enhance client relationships and drive growth. In this hybrid role, you will leverage your extensive experience in the event industry to manage a diverse portfolio of clients, ensuring their needs are met through our cutting-edge platform. You will play a pivotal role in onboarding new users, fostering partnerships, and collaborating with operations to deliver exceptional service. With a focus on digital innovation and a supportive environment, this position offers the chance to thrive in a dynamic startup culture while making a significant impact in corporate event management.

Servizi

Competitive salary package

Flexible hybrid work policy

Inclusive environment

Career development opportunities

Weekly seasonal fruit

Daily coffee and tea

Company laptop, monitor, and phone

Healthcare support

Daily meal vouchers (€8/day)

Team-first culture

Competenze

• 8-10 years of experience in Account/Event Management.
• Strong experience managing Key Accounts and client relationships.

Mansioni

• Manage a customer portfolio to expand spending and strengthen partnerships.
• Lead onboarding and initial customer engagement for long-term relationships.

Conoscenze

Account Management

Client Relationship Management

Event Planning

Digital Innovation

Budgeting

Bilingual (Italian/English)

Strumenti

Digital Solutions

Descrizione del lavoro

About us : At Kampaay, we’re redefining how corporate events are planned and executed. Our innovative platform empowers businesses to independently manage everyday events—like team lunches and team-building activities—through a smart, user-friendly catalog of services. For more complex and large-scale events, our team of experts steps in to guide customers from planning to execution. The result? Seamless, fast, and centralized event management that scales with your business.

We're a fast-growing startup (growing 2x YoY) operating in Italy and Sweden, backed by top-tier investors and featured in Forbes as one of Europe’s most promising event tech companies.

The Role

We’re looking for an Enterprise Key Account Manager to join our Sales team. In this role, you’ll manage a part of the Kampaay customer portfolio, serving as the main point of contact for our clients. Your main objectives are to manage their business needs and act as their consultant for event requests supported by our Operations team. Leveraging your deep knowledge of the event industry, you will be the best consultant for our customers, helping them plan their yearly event calendar, and ensuring quality and effectiveness using our platform.

Location

This is a hybrid role: the reference office is in Milan, but we encourage frequent visits to our office.

What You’ll Do as an Enterprise Key Account Manager

1. Manage your own customer portfolio to expand Kampaay’s customer spending.
2. Lead platform onboarding (up to 100+ users per company) and initial customer engagement to build long-term relationships.
3. Manage and implement activities in the customer contract to strengthen partnerships and serve as the key point for all event-related matters (following a “One partner” approach).
4. Expand managed accounts to increase their annual spend.
5. Oversee client wallet reporting and forecasting to monitor trends and predict future performance.
6. Manage customer contract renewals.
7. Gather feedback on our services and platform for continuous improvement.
8. Collaborate with our Client Key Operations team on event delivery, expansion strategies, and customer care.

What We’re Looking For

• 8-10 years of experience as an Account/Event Manager, Key Account Manager, or similar in the event industry or agency.
• Strong experience managing Key Accounts at a commercial level, maintaining customer relationships, and supporting clients.
• Talent for client care and understanding event complexities, supplier needs, and budgeting to serve as a consultant.
• Passion for digital innovation and eagerness to leverage it in the event industry.
• Proficient with digital solutions and continuous learning about innovations.
• Native Italian speaker and fluent in English (B2+).

What You’ll Get

We prioritize your success and have prepared several perks, including:

• Competitive salary package
• Flexible hybrid work policy and a casual office environment
• An inclusive environment focused on parity
• Career development opportunities
• Weekly seasonal fruit, daily coffee and tea
• Company laptop, monitor, and phone with setup flexibility
• Healthcare support and wellness perks
• Daily meal vouchers (€8/day)
• A team-first culture with transparency and collaboration

Regular team events, offsites, and aperitivos.

Why Join Us?

At Kampaay, we believe in creating space for people to thrive. Whether you want to deepen your sales skills, lead impactful projects, or help scale a fast-growing company—this is the place for you! If you're ready to challenge the status quo and make a difference in the world of corporate events, we’d love to meet you!