Digital Customer Experience (CX) Manager

JR Italy; Teramo; Remoto; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a passionate Digital Customer Experience Manager to enhance digital interactions and transform global processes. This role offers the chance to lead digital strategy across all customer touchpoints, ensuring a seamless experience from website to social media. As the Global Process Owner for the Contact-to-Order journey, you'll standardize processes and drive change management initiatives. Join a forward-thinking organization that values innovation and customer satisfaction, where your expertise can significantly impact global operations.

Servizi

Annual Bonus

Healthcare

Pension Scheme

Shopping Discounts

Activity Discounts

Learning Opportunities

Competenze

• Several years of experience in digital customer experience and process management.
• Fluent in English; German or other languages are advantageous.

Mansioni

• Lead digital strategy development and implementation across all customer touchpoints.
• Own the entire Contact-to-Order process worldwide.

Conoscenze

Digital Customer Experience

Process Management

CRM Proficiency

Analytical Skills

Problem-Solving

Project Management

Stakeholder Relationship Building

Formazione

Degree in Business

Degree in Marketing

Degree in Computer Science

Strumenti

CRM Tools

Analytics Tools

Marketing Automation Tools

Process Modeling Tools

Descrizione del lavoro

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Digital Customer Experience (CX) Manager, Teramo

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Job Category: Other

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EU work permit required: Yes

Job Reference:

7169083187698597888337168

Job Views:

1

Posted:

09.05.2025

Job Description:

DIGITAL CUSTOMER EXPERIENCE (CX) MANAGER

Position Type: Permanent, Full-Time, Remote (with travel to Group Head Office in Germany)

About Häfele: Häfele is an internationally trusted provider of furniture fittings, ironmongery, and hardware, known for quality and excellent customer service, supporting customers worldwide with a comprehensive support team.

Your Role: Are you passionate about delivering exceptional digital experiences and leading change across global operations? Do you excel in dynamic, cross-functional environments focused on innovation and customer satisfaction? We seek a Digital Customer Experience Manager who will also act as the Global Process Owner for the Contact-to-Order (C2O) journey, a role with significant impact. This is your chance to enhance customer digital interactions and transform global processes for seamless service.

As Digital Customer Experience Manager, you will:

• Lead digital strategy development and implementation across all customer touchpoints
• Enhance the digital journey from website to social media and mobile platforms
• Coordinate departments and regions for a consistent customer experience
• Utilize data, feedback, and analytics for ongoing innovation and improvement
• Promote digital CX best practices globally

As Global Process Owner (C2O), you will:

• Own the entire Contact-to-Order process worldwide
• Standardize and harmonize processes across markets and departments
• Lead cross-functional teams to improve performance, efficiency, and customer satisfaction
• Use KPIs and insights for process enhancements
• Drive change management, training, and adoption of new processes

Requirements:

• Degree in Business, Marketing, Computer Science, or related field
• Fluent in English; German or other languages are advantageous
• Several years of experience in digital customer experience and process management
• Proficiency with CRM, analytics, marketing automation, and process modeling tools
• Ability to build stakeholder relationships and lead multicultural teams
• Strong analytical, problem-solving, and project management skills
• Customer-focused mindset and passion for continuous improvement
• Willingness to travel, especially in Germany

Benefits include:

• Annual Bonus
• Healthcare, pension scheme, shopping and activity discounts, and more
• Learning and development opportunities

This role offers the opportunity to lead digital innovation and operational excellence within a global organization, with the freedom to shape strategy and execute your vision.