Customer Care Arabic and French Speaker

JR Italy; Varese; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in the luxury sector is seeking a Customer Care Specialist fluent in Arabic and French. The role involves acting as a Brand Ambassador, managing customer interactions, and ensuring high-quality service. Ideal candidates will have experience in luxury retail and a passion for fashion. Join a dynamic team and help foster customer loyalty through exceptional service.

Competenze

• Native Arabic and French required; fluency in Italian and English.
• Experience in Customer Care, Retail, or CRM roles, preferably in luxury.

Mansioni

• Promote CRM culture and establish connections with customers.
• Manage customer service requests and ensure resolution.
• Support E-commerce operations and assist with special projects.

Conoscenze

Customer-oriented

Excellent communication

Attention to detail

Empathy

Fashion passion

Strumenti

Salesforce

Excel

Descrizione del lavoro

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Customer Care Arabic and French Speaker, Varese

Job Details

Location: Varese, Italy

Job Category: Other

Online job hunting tools

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Additional Information

EU work permit required: Yes

Job Reference:

8538079824042786816337121

Job Views:

2

Posted:

16.05.2025

Expiry Date:

30.06.2025

Job Description:

The Customer Care Specialist, located at our HQ in Solomeo, is part of the Global CRM team and will act as a Brand Ambassador for customers contacting us from all countries and channels (e-commerce, boutiques, multibrand doors).

Reporting to the Customer Care Manager, she/he will collaborate closely with Retail, Multibrand, Digital teams, Repairs, E-commerce warehouse, Legal, DPO departments, and local CRM and customer care colleagues.

Responsibilities:

1. Promote CRM culture within the company.
2. Establish human connections with customers, representing the Brand, Solomeo, Casa Cucinelli, and Boutiques worldwide.
3. Act as a personal stylist, manage clienteling activities (digital and physical), and proactively engage customers in the Brand's community to enhance their experience and foster loyalty.
4. Handle customer service requests, prioritize, and ensure resolution with excellence, maintaining the luxury Brand standards.
5. Manage returns, repairs, and alterations, tracking and facilitating operations.
6. Support E-commerce OMS, operations, and Omnichannel activities, including shipment monitoring and follow-up.
7. Assist with special projects such as training sessions, customer delight initiatives, and gifting.

Requirements:

• Native Arabic and French (spoken and written); fluency in Italian and English required.
• Experience in Customer Care, Retail, or CRM roles, preferably in luxury.
• Customer-oriented with a passion for building authentic relationships.
• Excellent communication skills, empathetic and gentle in interactions.
• Attention to detail, ability to prioritize, and a passion for fashion, styling, and storytelling.
• Ability to work independently and in an international team.
• Knowledge of Salesforce is a plus; proficiency in Excel is required.

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