Community Associate

Regus Management Group, LLC; Napoli; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading workspace provider seeks a Community Associate to enhance customer experience and maintain a vibrant community. This role involves managing administrative tasks, assisting clients, and promoting networking opportunities. Enjoy a competitive hourly rate, work-life balance, and opportunities for career growth.

Servizi

Work-life balance (no nights/weekends)

Paid time off (sick and vacation)

11 paid holidays annually

401K with company match

Comprehensive health care options

Quarterly bonus

Inspiring work environment

Training and career development opportunities

Business casual attire

Competenze

• 1+ years of customer service experience.
• Effective communicator with relationship-building skills.
• Proficient with basic IT equipment.

Mansioni

• Manage customer requests and administrative needs.
• Promote the space and organize networking events.
• Ensure the center is ready for customers daily.

Conoscenze

Customer Service

Communication

Problem Solving

Adaptability

Strumenti

MS Office

Descrizione del lavoro

Community Associate

Address:

12810 Tamiami Trail
Suite 100
43110 Naples
Florida, United States of America

The world of work is changing... short commutes, flexibility, and convenience are the minimum standards employees seek in their work environment.

At IWG, we are leading this change. We have built the world's largest workspace network, enabling our customers to work from anywhere in over 120 countries worldwide.

Join us to help expand our network and bring more freedom to people and businesses. Enjoy a great work-life balance, competitive benefits, and opportunities for career growth.

The opportunity

As a Community Associate, you will work closely with new and existing customers across various industries to create and maintain a community within your center. Your role involves managing administrative and support needs, allowing your customers to focus on their core business activities.

A typical day at IWG

You arrive before the center opens to ensure everything is ready and check for any missed tasks. Throughout the day, you assist customers with various requests, such as WiFi codes, package arrivals, directions, and technical setups. You handle incoming calls, manage billing, and take short breaks to relax.

You sort mail, follow up with customers, and support event planning with the Community Manager. You promote the space to prospects and help organize networking events. At day's end, you ensure the space is tidy and ready for the next day.

About you

We seek someone capable of multitasking while delivering excellent customer service. You should be:

• Effective communicator with the ability to build relationships and empathize (Ideally 1+ years of customer service experience)
• Proactive in problem-solving
• Positive, enthusiastic, adaptable to change
• Proficient with MS Office and basic IT equipment
• Legally eligible to work in the country you are applying in and at least 18 years old

What we offer

Along with a competitive package, benefits include:

• Work-life balance (no nights/weekends)
• Paid time off (sick and vacation)
• 11 paid holidays annually
• 401K with company match
• Comprehensive health care options
• Quarterly bonus and hourly rate of $17.16
• Inspiring work environment
• Training and career development opportunities
• Business casual attire and a professional community

Documents

• Notice of Affirmative Action Policy Statement - USA.pdf
• Physical Requirements for Regus Field Operations.pdf
• USA Community Associate job description 4.docx