Front Office Agent - Receptionist (F/M/X)

JR Italy; Roma; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Ein aufregendes Unternehmen im Bereich der Luxus-Hotellerie sucht Front Office Agents, die als erste Anlaufstelle für Gäste fungieren. Diese Rolle erfordert hervorragende Kommunikationsfähigkeiten und die Fähigkeit, mehrere Aufgaben gleichzeitig zu bewältigen. Sie werden dafür verantwortlich sein, den Gästen ein unvergessliches Erlebnis zu bieten, indem Sie professionell auf Anfragen reagieren und alle Front Office-Operationen verwalten. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Competenze

• Erfahrung im Front Office Management oder in einer ähnlichen Rolle.
• Kenntnisse über Hotelstandards und -verfahren.

Mansioni

• Begrüßung und Betreuung der Gäste beim Check-in und Check-out.
• Verwaltung der Zimmerverfügbarkeit und Koordination mit anderen Abteilungen.

Conoscenze

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Problemlösungsfähigkeiten

Formazione

Abschluss in Hospitality Management

Abschluss in Betriebswirtschaft

Descrizione del lavoro

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Client:

Hosco.com

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

358142484989922508833710

Job Views:

3

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

ABOUT ORIENT EXPRESS

Artisan of Travel since 1883, Orient Express is a legendary brand, steeped in history and loved by past, present, and future generations. Representing the pinnacle of ultra-luxury hospitality within the Accor Group, this brand is currently undergoing exciting phases of rebirth and expansion.

Orient Express embodies the refined nomadic spirit of travel, inviting each traveler to a place where the journey is the destination. Its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the 'Made in Italy' way; Orient Express Silenseas - the world’s largest sailing ship; and upcoming hotels in Rome and Venice.

Progressively shaping the future of luxury hospitality, Orient Express is focusing on employee journey and growth.

ABOUT ARSENALE

Arsenale is a multi-brand Group capable of providing comprehensive services to the largest and most renowned luxury global market operators seeking to expand in Italy. Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims to create the leading luxury hospitality group in Italy. The Group has launched an impressive investment plan to boost tourism and promote made-in-Italy products through the redevelopment and enhancement of iconic hotels and hospitality solutions in the country’s most beautiful locations.

ABOUT ORIENT EXPRESS LA MINERVA, ROME

Rome, considered the beloved capital of the Orient Express legend, will host the first Orient Express Hotel "La Minerva" at the end of 2024. In partnership with the Italian luxury hotel group Arsenale S.p.A., Orient Express has entrusted the interior architecture and artistic direction of the hotel to Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace featuring a majestic façade, Roman columns, sculptures by Rinaldo Rinaldi, and the goddess Minerva. By the end of 2024, a new décor inspired by Roman domus and the riches of the "Eternal City" will be revealed, blending contemporary elegance.

The first Orient Express Hotel "La Minerva" is committed to providing an exceptional guest experience, boasting unparalleled elegance, world-class amenities, and impeccable service.

Job Description

Position Overview: Our Front Office Agents will be the first point of contact for hotel guests, greeting them politely and professionally, and managing all Front Office operations to ensure outstanding guest services.

Main activities:

• Administering all Front Office operations such as guest registration (check-in/check-out), managing room inventory and availability, and coordinating with Maintenance and Housekeeping according to SOPs,
• Meeting and greeting VIPs and guests, responding promptly to inquiries, requests, and issues, and resolving guest concerns,
• Managing inbound and outbound emails and administrative tasks,
• Reporting any complaints immediately to the Front Office Manager or Head of Concierge,
• Using up-selling techniques to promote hotel services and maximize occupancy and revenue,
• Maintaining high knowledge of hotel products, services, facilities, events, pricing, policies, and local area information,
• Completing audit procedures,
• Responding calmly and efficiently to emergencies such as medical incidents, fire alarms, or disturbances,
• Ensuring compliance with hotel standards and health & safety procedures,
• Collaborating with local law enforcement and emergency services when necessary.