Ecommerce Operations Consultant

Fine Foods & Pharmaceuticals N.T.M. S.p.A.; Pavia; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading retail consultancy in Italy is seeking an Ecom Operations Consultant to join their Witailer team. This role involves analyzing customer data, leading digital retail consulting projects, and optimizing performance for clients. The ideal candidate has 2-3 years of experience in consulting or e-commerce, is fluent in English and Italian, and possesses strong analytical skills. This position offers opportunities for growth in a dynamic environment.

Competenze

• 2-3 years of relevant experience in consulting, e-commerce, or trade marketing.
• Language Skills: Fluent knowledge of English and Italian.
• Proven use of Excel (Pivot Tables) and Google applications.

Mansioni

• Analyze customer data to maximize client potential.
• Lead digital retail consulting projects.
• Develop an understanding of the European Marketplaces ecosystem.

Conoscenze

Analytical mindset

Problem-solving skills

Project management skills

Interpersonal skills

Technical Skills in Excel and PowerPoint

Descrizione del lavoro

New behavioral models, heterogeneous purchasing processes, extraordinary volumes of available information, and the pervasive affirmation of advanced digital technologies have transformed Retail into an unprecedented space of interaction.

At RETEX, we fully oversee this space, promoting a "disruptive" vision of Retail: a multichannel experience that impacts the brand-consumer relationship and the entire community. Retail generates value, whether we are talking about physical stores or eCommerce. Retex’s primary objective is to redefine the meaning of Retail, looking beyond logistics, transactions, and points of sale to the dynamics that occur at every moment of the journey when contact is made and a relationship is established between the brand and the consumer.

At Retex S.p.A. Società Benefit, we encourage change, innovate processes, and break down cultural barriers before technological ones. Understanding the Retail business means comprehending the cognitive processes underlying purchasing behaviors, being able to read social and market changes, and relating them to ideas, paths, and technologies capable of offering value to clients and users.

Building the future of Retail is the goal that constantly guides our actions.

Our Retail world focuses mainly on three industries:

Fashion & Luxury, Consumer Retail & Food Service, Direct to Consumer

Retex’s industries intersect with its practices:

• Tech
• Digital & Business Performance
• Marketing & Communication
• Service Operations

Position

We have an exciting opportunity for you to join our Witailer team, the Retex brand specialized in marketplace optimization and data analysis, as an Ecom Operations Consultant. The Ecom Operations Consultant will play a pivotal role in shaping marketplace retail channel strategies and executing solutions tailored to our clients' unique needs. This includes rigorous data analysis, devising actionable insights, and collaborating closely with various stakeholders to implement best practices. The role demands a candidate adept at navigating complex environments, influencing senior external stakeholders, and leveraging data-driven tools for business growth across a varied client spectrum.

Key job responsibilities

• Analyze customer data focusing on the efficiency of listings, selection, supply chain, advertising, and deals.
• Provide strategic recommendations to maximize client potential and optimize performance.
• Lead the delivery of digital retail consulting projects by effectively coordinating with partners and internal stakeholders.
• Implement and track key metrics to measure client performances. Use these metrics as a guiding tool to discover hidden opportunities for growth.
• Support the Business Development team based on a clear understanding of our clients' needs to drive strategic initiatives.
• Develop a thorough understanding of the European Marketplaces ecosystem. Manage additional projects around Marketplaces operations, including process improvements, tool and content development, competitive analysis, and sales analysis.

Requirements

• 2-3 years of relevant experience in consulting, e-commerce, or trade marketing.
• Passion for technology startups and e-commerce.
• Strong problem-solving skills and analytical mindset.
• Experience working across multiple teams and projects to generate significant business impact.
• Ability to manage and prioritize well among competing requirements; project management skills and experience are appreciated.
• Language Skills: Fluent knowledge of English and Italian is required to contribute to our international culture and diverse work environment. Other European languages are a plus.
• Technical Skills: Proven use of Excel (Pivot Tables and complex analysis), PowerPoint, and Google applications is essential. Familiarity with the Amazon ecosystem and/or other marketplaces is a plus.
• Interpersonal Skills: With your strong willingness to cooperate and add value to projects, combined with your excellent communication skills, you will be able to collaborate effectively with various stakeholders and senior clients.
• Initiative and Organization: With a keen attention to detail, proactivity, and motivation to achieve results, you will thrive in our dynamic environment, managing multiple tasks with precision and efficiency.

Other information

Your Journey in Retex: Our team comprises a wide range of skills and experiences: we constantly encourage all our professionals and collaborators to explore new opportunities for growth and development.

We believe that promoting an environment where individuals can experiment and expand their horizons not only increases personal satisfaction but also strengthens our collective success.

Retex celebrates diversity and inclusion and is proud to be a Società Benefit and a workplace that offers equal opportunities, where every individual is a valued member. Please inform us of any specific learning disorders so that we can take appropriate measures during the selection process.

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