Field Service Engineer

Hitachi Vantara Corporation; Milano; In loco; EUR 35.000 - 65.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Field Service Engineer to join their dynamic team. In this exciting role, you will execute service work, troubleshoot technical issues, and foster strong customer relationships. With a focus on safety and quality, you'll have the opportunity to contribute to innovative solutions in the energy sector. This role offers significant travel opportunities across Italy, allowing you to make a real impact while working alongside skilled professionals. If you're passionate about technology and customer satisfaction, this position is perfect for you.

Servizi

Health Insurance

Pension Fund

Welfare

Smart Working

Flexible Working Hours

Lunch Ticket or Canteen

Competenze

• 3+ years of experience with HV equipment and service tasks.
• Fluent in Italian and English with strong teamwork skills.

Mansioni

• Perform service tasks and troubleshoot technical issues on-site.
• Coordinate materials and maintain customer relationships.

Conoscenze

Problem Solving

Customer Relationship Management

Teamwork

Technical Analysis

Formazione

Electrotechnical Diploma

Descrizione del lavoro

Description

Hitachi Energy is a global technology leader that is committed to solving some of the biggest global challenges of our time by advancing a sustainable energy future for all. We are able to deliver on this great promise because we have great people who everyday work and innovate collaboratively across the globe.

As an employer, we operate in 90 countries with 45,000 people committed to ensuring they thrive and are empowered to deliver their best work as part of our Diversity 360 vision.

Embrace Diversity and Innovation!

Hitachi Energy's Grid & Power Quality Solutions and Service global product group is a world-leading provider of grid connections and power quality solutions that enable our customers to build a more sustainable, flexible and secure energy system. We leverage our long-standing technology leadership, vast integration expertise, huge installed base and global footprint to provide our customers with life-cycle value solutions at the lowest risk. Our customers are in the utility, renewables, industry, transportation, data centers and infrastructure sectors.

Our business in Europe has around 1,000 skilled professionals focused on critical areas of expertise and is present in 16 countries.

At Grid & Power Quality Solution and Service business in Europe (HBUEU), diversity drives our culture of innovation and collaboration. Our leading technology and strong market position enable us to achieve growth targets in the energy transition across current and growing market segments such as hydrogen, data centers and e-mobility.

Join Our Team!

The opportunity

We are looking for a Field Service Engineer who will focus on executing Service work according to agreed workflows and in accordance with Hitachi Energy standard processes and safety guidelines.

How you'll make an impact

• Perform Service tasks, identify technical problems and make analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.);
• Contribute to customer satisfaction by executing Service work according to customer order and expectation;
• Create and maintain a good relationship with customers and understand their needs;
• Identify new sales opportunities and communicate them internally;
• Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities;
• Prepare all documents and reports to be signed by the customer representative;
• Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future;
• Proactively identify suggestions for product and quality improvement and communicate them further in the Hitachi Energy organization;
• Provide recommendations to management to improve operations and customer service;
• Apply safety rules and safe practices as well as environmental responsibilities, report unsafe practices and incidents.

Your background

• Electrotechnical diploma;
• At least 3 years of experience in the role and with HV equipment;
• Good knowledge of Italian and English;
• Willingness to travel in Italy (>80%);
• Ability to work in a team.

More about us

We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact.

Wide range of benefits:

• Health insurance;
• Pension fund;
• Welfare;
• Smart working;
• Flexible working hours;
• Lunch ticket or canteen.