Consumer Value Project Specialist

TN Italy; Milano; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading luxury fashion brand is seeking a Consumer Value Project Specialist in Milan. The role involves managing clientelling and consumer engagement projects, optimizing processes, and collaborating across teams to enhance customer experiences. Ideal candidates will have strong project management skills and a data-driven mindset.

Competenze

• 2+ years of experience in project management, preferably in consulting or luxury sectors.
• Fluent in English; additional languages are a plus.

Mansioni

• Leading end-to-end planning, execution, and monitoring of clientelling projects.
• Collaborating with Data & Insights teams to analyze customer behavior.
• Proposing innovative approaches leveraging digital tools and AI-driven personalization.

Conoscenze

Project Management

Stakeholder Management

Problem Solving

Strumenti

CVM

Digital Engagement Tools

Descrizione del lavoro

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Consumer Value Project Specialist, Milan

Client:

EZ Service Srl

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

e72a00bca8e3

Job Views:

2

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

At Ermenegildo Zegna, the talents and passion of our people are the pillars of our success. We are seeking a Consumer Value Project Specialist in Milan to contribute to our legacy and shape our future. This role involves managing, optimizing, and scaling clientelling and consumer engagement projects worldwide, working closely with CVM, Digital Transformation, Marketing, Retail, and Regions. The ideal candidate will have strong business acumen, project management skills, and the ability to translate strategy into operational execution with a focus on innovation and customer-centricity.

Responsibilities include:

• Leading end-to-end planning, execution, and monitoring of clientelling projects and consumer engagement initiatives.
• Driving process optimization for clientelling initiatives.
• Acting as liaison between HQ and regional teams to ensure local execution aligns with global strategy.
• Working with retail teams to optimize clientelling methodologies.
• Defining and monitoring KPIs related to clientelling effectiveness, consumer engagement, and ROI.
• Collaborating with Data & Insights teams to analyze customer behavior and segmentation.
• Partnering with digital transformation teams to integrate clientelling into store and online experiences.
• Proposing innovative approaches leveraging digital tools and AI-driven personalization.
• Supporting pilots and test initiatives for new clientelling technologies.
• Working with training teams to equip store staff with necessary tools and knowledge.

Qualifications:

• 2+ years of experience in project management, preferably in consulting or luxury sectors.
• Strong project management skills for complex consumer initiatives.
• Data-driven mindset with strategic insight capabilities.
• Excellent stakeholder management skills.
• Understanding of CVM, clientelling applications, and digital engagement tools.
• Strong problem-solving and decision-making skills.
• Proven track record in managing cross-functional projects.
• Fluent in English; additional languages are a plus.

Join Zegna to be part of a team shaping the future of luxury fashion, grounded in craftsmanship, quality, and innovation since 1910. With over 500 stores and 6,500 employees worldwide, we are committed to creating exceptional products and experiences.