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Digital Customer Experience (CX) Manager

Peoitaly

Italia

Remoto

EUR 50.000 - 90.000

Tempo pieno

Ieri

Candidati tra i primi

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Descrizione del lavoro

An established industry player is seeking a Digital Customer Experience Manager to drive innovation and enhance customer interactions. This role is pivotal in shaping digital strategies and optimizing the Contact-to-Order process globally. You will collaborate with cross-functional teams to ensure a seamless customer journey, leveraging data and analytics for continuous improvement. The position offers the opportunity to influence significant change in a dynamic environment, with a focus on customer satisfaction and operational excellence. Join this forward-thinking organization and make a meaningful impact on digital transformation.

Servizi

Annual Bonus

Healthcare

23 days holiday + bank holidays

Pension Scheme

Stock Discounts

Learning and Development opportunities

Competenze

Several years of experience in digital customer experience.
Strong analytical and problem-solving skills.

Mansioni

Lead digital strategies across all customer touchpoints.
Standardise processes across markets and departments.

Conoscenze

Digital Customer Experience

Process Management

Data Analysis

Project Management

Stakeholder Management

Problem Solving

Formazione

Degree in Business

Degree in Marketing

Degree in Computer Science

Strumenti

CRM Systems

Analytics Platforms

Marketing Automation

Process Modelling Tools

Digital Customer Experience (CX) Manager

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DIGITAL CUSTOMER EXPERIENCE (CX) MANAGER

Permanent, Full-Time, Remote (with travel to Group Head Office in Germany):

Your new Company:

Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service. Häfele provides comprehensive customer support through our best-in-class sales and support team.

Your new role:

Are you passionate about delivering world-class digital experiences and driving meaningful change across global operations? Do you thrive in dynamic, cross-functional environments where innovation and customer focus are at the heart of everything? We’re looking for a Digital Customer Experience Manager who will also serve as the Global Process Owner for the Contact-to-Order (C2O) journey – a dual role with big impact. This is your opportunity to shape the way our customers interact with us digitally, whilst also transforming our global processes to deliver seamless, efficient service every time.

As Digital Customer Experience Manager, you will:

Lead the design and execution of digital strategies across all customer touchpoints
Drive initiatives that improve the end-to-end digital journey — from website to social to mobile
Align departments and regions to create a consistent and engaging customer experience
Leverage data, feedback, and analytics to continuously innovate and optimise
Be the champion for digital CX best practices across global teams

As Global Process Owner (C2O), you will:

Take ownership of the full Contact-to-Order process globally
Standardise and harmonise processes across markets and departments
Lead cross-functional teams to improve performance, efficiency, and customer satisfaction
Use KPIs and insights to shape future process improvements
Play a key role in change management, training, and adoption of new ways of working

What you’ll need to succeed:

A degree in business, marketing, computer science or related field
Fluent English communication; German or other languages are a plus
Several years’ experience in digital customer experience and process management
A solid grasp of tools like CRM systems, analytics platforms, marketing automation, and process modelling
Proven ability to building relationships with a variety of different stakeholders and well as lead cross-functional and multicultural teams
Strong analytical, problem-solving and project management skills
A customer-first mindset and passion for continuous improvement
Willingness to travel across the Group with strong touch points in Germany

What you’ll get in return:

Annual Bonus
Benefits including: Holiday of 23 days’ basic + 8 bank holidays in a complete year, increasing to 28 days basic with our length of service programme; Healthcare; Discounts: Huge range of shopping and activity discounts available through Westfield Rewards; Pension Scheme; Stock Discounts
Learning and Development opportunities

This role will allow you to drive meaningful change in a global organisation over digital innovation and operational excellence for Häfele Group. You will have the freedom to shape the strategy and the tools, resource and support to implement your vision. Drive meaningful change in a global organisation.

A job profile is available on request. Please send your current total remuneration package, CV and covering letter to the Recruitment Team at recruitment@hafele.co.uk. We are committed to equal opportunities.

Digital Customer Experience (CX) Manager

DIGITAL CUSTOMER EXPERIENCE (CX) MANAGERPermanent, Full-Time, Remote (with travel to Group Head Office in Germany):Your new Company:Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our...

Digital Customer Experience (CX) Manager

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