Marketplace & Supplier Operations Lead

JR Italy; Modena; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading provider of tours and authentic experiences is seeking a commercially driven operator to manage supplier relationships and optimize marketplace performance. This fully remote role requires strong negotiation skills and experience in tourism or hospitality. The ideal candidate will use data to influence outcomes and collaborate across teams for successful product management.

Competenze

• 3+ years managing supplier relationships in tourism or hospitality.
• 2+ years working with channel managers like Bokun or FareHarbor.
• Experience with OTAs or e-commerce marketplaces.

Mansioni

• Manage supplier relationships and negotiate terms.
• Monitor performance metrics to guide pricing strategy.
• Collaborate with marketing and product teams on launches.

Conoscenze

Analytical

Proactive

Negotiation

Communication

Supplier Management

Strumenti

Excel

Google Sheets

Google Analytics

Asana

A/B testing tools

Descrizione del lavoro

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Client:

The Tour Guy

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4156580825497862144337112

Job Views:

2

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Our Company:

We are The Tour Guy, a leading provider of tours and authentic experiences for travelers across Europe and the U.S.A. Our mission is to enrich lives through cultural and destination experiences. We employ an experienced team of guides dedicated to creating memorable adventures, from Vatican tours to Parisian cooking classes.

Work Arrangement:

Fully Remote

The Candidate:

We seek a commercially driven operator skilled in building relationships and closing deals. You should be analytical, pragmatic, and proactive in using performance data to influence outcomes. Your role involves negotiating with suppliers, resolving system issues, and ensuring product success across marketplaces.

Desired Experience

• 3+ years managing supplier relationships in tourism, hospitality, or marketplaces
• 2+ years working with channel managers (e.g., Bokun, FareHarbor, TourCMS)
• 3+ years negotiating commercial terms such as pricing and inventory
• 2+ years experience with OTAs or e-commerce marketplaces in pricing or operations

Desired Skills

• Proficiency in Excel or Google Sheets (VLOOKUP, pivot tables)
• Experience with channel managers (Bokun, FareHarbor, TourCMS)
• Knowledge of Google Analytics (CTR, ATC, CVR)
• Familiarity with Asana and A/B testing tools (Google Optimize, VWO)

Responsibilities & Qualifications:

Supplier Management & Strategy

• Manage supplier relationships and negotiate terms
• Communicate pricing strategies effectively
• Identify exclusive or high-performing experiences based on data

Marketplace Optimization

• Monitor performance metrics to guide strategy
• Adjust pricing and presentation to improve conversions
• Recommend improvements or discontinuations for underperforming SKUs
• Benchmark against competitors to stay competitive

Systems & Channel Coordination

• Resolve system mismatches and ensure compatibility
• Lead channel manager integrations and troubleshooting
• Collaborate with internal teams for seamless operations

Cross-Functional Collaboration

• Work with marketing, content, and product teams on launches
• Ensure accurate tagging and categorization of SKUs
• Attend meetings to report on performance and blockers
• Coordinate with customer experience and guide operations teams