Customer Care Arabic and French Speaker

JR Italy; Treviso; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking a Customer Care Specialist fluent in Arabic and French to join their team in Treviso. This role involves acting as a Brand Ambassador, managing customer interactions across various channels, and ensuring a luxury service experience. The ideal candidate will have a passion for relationship-building and a strong background in customer care, particularly within the luxury sector. Responsibilities include managing service requests, supporting E-commerce operations, and contributing to special projects.

Competenze

• Native Arabic and French required; fluency in Italian and English.
• Minimum experience in Customer Care, ideally in luxury.

Mansioni

• Manage customer service requests ensuring excellent service.
• Act as a personal stylist, enhancing customer experience.
• Support E-commerce operations and special projects.

Conoscenze

Customer-oriented

Excellent communication

Attention to detail

Ability to work independently

Formazione

Experience in Customer Care, Retail, or CRM

Strumenti

Salesforce

Excel

Descrizione del lavoro

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Customer Care Arabic and French Speaker, Treviso

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EU work permit required:

Yes

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Job Reference:

8538079824042786816337115

Job Views:

2

Posted:

16.05.2025

Expiry Date:

30.06.2025

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Job Description:

The Customer Care Specialist, located in our HQ office in Solomeo, is part of the Global CRM team and will act as a Brand Ambassador towards the customer who contacts the Brand from all countries and channels (e-commerce, boutiques, multibrand doors).

Reporting to the Customer Care Manager, she/he will work closely with the Retail, Multibrand, and Digital teams, as well as the Repairs, E-commerce warehouse, Legal, and DPO departments, and with the Local CRM and customer care colleagues.

Responsibilities

• Contribute to spreading the CRM culture within the company.
• Establish human connections with customers in every interaction, opening doors to the Brand, Solomeo, Casa Cucinelli, and Boutiques worldwide.
• Act as a personal stylist, managing clienteling activities both digitally and physically, to proactively involve customers in the Brand's life, enhance their experience, and foster a bond.
• Review, prioritize, and manage all customer service requests, ensuring excellent service aligned with the luxury Brand positioning, before, during, and after purchase.
• Manage returns, repairs, and alterations, tracking and facilitating operations.
• Support E-commerce OMS, operations, and Omnichannel activities, including shipment monitoring and follow-up with clients.
• Assist with special projects such as training sessions, customer delight initiatives, and gifting.

Requirements

• Native Arabic and French (spoken and written); fluency in Italian and English required
• Minimum experience in Customer Care, Retail, or CRM roles, ideally in luxury.
• Customer-oriented with a passion for authentic relationship-building.
• Excellent communication skills, able to communicate gently and empathetically, alleviating difficult situations in line with the Brand's spirit.
• Extreme attention to detail, ability to prioritize, and passion for fashion, styling, and storytelling.
• Ability to work independently and in an international team environment.
• Knowledge of Salesforce is a plus; proficiency in Excel is required.