Patient Journey Manager - Ophthalmology

JR Italy; Salerno; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading organization in surgical ophthalmology is seeking a Patient Journey Manager in Salerno. This role involves guiding patients through their treatment pathway, ensuring coordination between clinical partners and rehabilitation teams. Ideal candidates will have a degree in a related field and several years of experience in ophthalmology and low vision rehabilitation.

Competenze

• 3–5 years of experience in medical devices/pharmaceuticals, preferably in ophthalmology.
• 3–5 years of experience in low vision rehabilitation.
• Fluency in local language and proficiency in English.

Mansioni

• Build relationships with implanting centers and rehabilitation teams.
• Support the complete patient journey from selection to rehabilitation.
• Collaborate with teams to activate new treatment centers.

Conoscenze

Communication

Project Management

Patient Care

Adaptability

Formazione

Degree in Orthoptics, Optics, or related field

Strumenti

MS Office

Descrizione del lavoro

Established Search is excited to be exclusively partnered with an innovative organization in the surgical ophthalmology space, dedicated to improving vision and quality of life for individuals with untreatable retinal disorders.

Position: Patient Journey Manager - Ophthalmology, Salerno

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4582202627013476352337149

Job Views:

2

Posted:

23.05.2025

Job Description:

The Patient Journey Manager will serve as a vital link between clinical partners, rehabilitation teams, and patients, ensuring seamless coordination across the entire treatment pathway. From initial patient selection through surgery and post-operative rehabilitation, you will guide all stakeholders to achieve optimal outcomes.

Responsibilities:

1. Build strong relationships with implanting centers and rehabilitation teams.
2. Provide hands-on training to clinical personnel, including visual rehab and low vision professionals.
3. Support and oversee the complete patient journey, including selection, surgery follow-up, and long-term rehab.
4. Collaborate with commercial and medical teams to activate new treatment centers.
5. Engage with patient groups, doctors, and referral networks to raise awareness and improve access to care.
6. Facilitate communication between surgical and rehab teams to ensure continuity and quality of care.
7. Coordinate patient testimonials for awareness campaigns.
8. Act as a key contact for patient support challenges and incident reporting.

Qualifications:

1. Degree or qualification in Orthoptics, Optics, or a low vision-related field.
2. 3–5 years of experience in medical devices and/or pharmaceuticals, preferably within ophthalmology.
3. 3–5 years of experience in low vision rehabilitation.

Desired Skills & Attributes:

1. Passion for patient care and improving quality of life.
2. Strong communication and presentation skills, with a patient- and customer-centric approach.
3. Effective project management experience across multidisciplinary teams.
4. Adaptability, proactivity, and ability to work under pressure.
5. Fluency in the local language and proficiency in English.
6. Proficiency with MS Office; tech-savvy mindset preferred.