Customer Experience Specialist

MSX International; Italia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading automotive company seeks a proactive Customer Experience Specialist to enhance customer satisfaction and manage communication effectively. The role involves working closely with the Customer Experience Centre to support various campaigns and ensure quality service. Ideal candidates will possess a relevant degree and strong communication skills in both Italian and English, along with proficiency in MS Office.

Servizi

Flexible working arrangements

Opportunities for career growth

Diversity and inclusion initiatives

Competenze

• Fluent in Italian and English.
• Excellent MS Office skills, especially in MS Excel and PowerPoint.
• Ability to work independently.

Mansioni

• Manage assigned contacts and ensure customer satisfaction.
• Compile reports to provide quality service.
• Schedule appointments with dealerships.

Conoscenze

Customer satisfaction

Communication

Proactivity

Team-oriented

MS Office

Formazione

Bachelor’s Degree in Economics, Communication, or similar

Descrizione del lavoro

Are you an automotive enthusiast willing to try yourself out as a Customer Experience Specialist?

The Academy has the job for you!

The Academy is looking for a proactive and enthusiastic Customer Experience Specialist to join our team.

Purpose of the position:

The Customer Experience Specialist works closely with the Customer Experience Centre (CEC) Manager and the Senior Consultant at The Academy. The main responsibility is managing phone calls and interviews with customers across various recontact campaigns managed by the CEC, aiming to handle all calls effectively and efficiently. This includes providing quality service and scheduling appointments with dealerships based on the project, with a focus on excellence and customer satisfaction.

• Manage assigned contacts
• Ensure customer satisfaction and manage follow-ups
• Compile reports to provide quality service

About you

We welcome a new colleague passionate about the automotive field, team-oriented, proactive, and results-driven. Additionally, you should have:

• Bachelor’s Degree in Economics, Communication, or similar
• Fluent in Italian and English
• Excellent MS Office skills, especially in MS Excel and PowerPoint
• Ability to work independently

What’s in it for you?

Joining The Academy means becoming part of our family. It’s more than a job – it’s an opportunity to build a career, make a difference, and be part of an exciting industry.

Our employees are the driving force behind our success. We are committed to empowering our people and offer flexible working arrangements. We are also a Disability Confident organization, proud of our diversity.

Working pattern and location

• 40 hours per week
• Monday – Friday

About The Academy:

Founded in 2007 in Venice, Italy, The Academy has developed expertise in sales, service, and marketing, offering services such as Strategic Consulting, Trade Cycle Management, BDC Training, Sales Academy Programs, and Digital Training. We have a CRM developed in partnership with a digital company, used by dealers to support our sales methodology.

As a leading provider in the local market, The Academy specializes in sales training, consulting, certification, and BDC solutions. It owns a Customer Experience Center that manages inbound and outbound customer engagement for OEMs and dealers.

Now part of MSX International Group, a global provider of automotive business solutions, The Academy benefits from extensive industry expertise, data analytics, and software solutions that enhance dealership performance worldwide.

MSX International and its affiliates are committed to equal opportunity and diversity. We welcome applications from all genders, ages, and nationalities.

Only selected candidates will be contacted directly.