Account Manager

Agicap; Milano; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa e in rapida crescita cerca un Account Manager per unirsi al team di Customer Success. In questo ruolo, sarai responsabile di garantire che i clienti ottengano il massimo valore dalla nostra soluzione, contribuendo direttamente allo sviluppo del prodotto e alla soddisfazione del cliente. Con un ambiente di lavoro dinamico e opportunità di crescita, questa è un'occasione imperdibile per chi ama le sfide e desidera fare la differenza in un'azienda che sta ridefinendo la gestione finanziaria per le PMI. Se sei appassionato e pronto a far parte di un team imprenditoriale, questa è la tua occasione!

Servizi

Ambiente di apprendimento veloce

Spirito imprenditoriale

Team incredibile di imprenditori

Bevande e afterworks il giovedì

Competenze

• Esperienza pregressa di 1-2 anni in un ruolo simile.
• Fluente in italiano e inglese professionale.

Mansioni

• Definire e implementare strategie di attivazione personalizzate per i clienti.
• Assicurare che Agicap crei valore massimo per i clienti.

Conoscenze

Gestione delle relazioni con i clienti

Problem solving

Capacità di multitasking

Competenze comunicative

Formazione

Laurea triennale

Descrizione del lavoro

Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.

Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.

Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.

Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.

To help us get there we have raised 4 rounds of fundings so far, with prestigious VC funds including Greenoaks, Partech, BlackFin and most recently in November 2024 of €45M with AVP.

These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

Within the Customer Success team

The mission of the Account Manager is to ensure that Agicap delivers the expected added value to our clients when they subscribe to our tool. The Account Manager engages with clients right after their training to guarantee the best experience throughout their customer journey.

You are responsible for:

1. Defining and implementing a tailored activation strategy for each client (resolving complex issues, setting up configurations to meet new needs, etc.)
2. Ensuring that Agicap creates maximum value for clients and realizes their return on investment (ROI)
3. Maintaining and developing the use of the solution and new features among our clients
4. Actively participating in the identification and qualification of upsell opportunities and recommendations
5. Helping business leaders manage their companies
6. Contributing directly to the development of our product by relaying client feedback to the technical and product teams: you are the voice of the client
7. Sharing your expertise and ideas to improve the team's performance

What we are looking for:

• Native/Fluent Italian speaker with a full professional proficiency in English
• Previous relevant experience (1-2 years)
• You are capable to address client issues
• You can manage multiple tasks and handle changing priorities within tight deadlines
• You enjoy challenges and strive to exceed your objectives
• You love advising, discussing, and convincing others

What we offer:

• Perfect moment in terms of growth and opportunities to join our adventure
• Competitive salary
• Fast learning environment, entrepreneurship and team spirit
• An incredible team of entrepreneurs
• Thursday beers and afterworks with the team

Non vediamo l'ora di incontrarvi!