Help Desk - 2° Livello

TN Italy; Milano; Remoto; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking a passionate Level 2 Help Desk Specialist to support their client in Milan. This remote position requires strong problem-solving skills and technical expertise in .Net and SQL Server. You will handle incidents, collaborate with support teams, and ensure smooth communication between technical and business stakeholders.

Competenze

• At least 3 years in a similar role.
• Experience with SQL Server 2017+ and Oracle 12c.
• Strong knowledge of incident management.

Mansioni

• Handle Level 2 incidents, including root cause analysis and bug fixing.
• Collaborate with Level 1 support teams for knowledge transfer.
• Ensure proper documentation of incidents and resolutions.

Conoscenze

Problem-Solving

Analytical Skills

Communication Skills

English Proficiency

Strumenti

Microsoft Visual Studio

.Net

SQL Server

Oracle

ASP.NET MVC

WCF

WPF

.NET Core

Angular

Blazor

VB6

Descrizione del lavoro

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Help Desk - Level 2

We’re looking for a passionate Level 2 Help Desk Specialist to join our team remotely, supporting our client in Milan.

Required Skills:

• Experience: At least 3 years in a similar role.
• Incident Management: Ability to handle incidents not resolved at Level 1, ensuring the correct functionality of applications and restoring systems to their pre-failure state.
• Problem-Solving: Experience in analyzing, diagnosing, and fixing software issues, including bug fixing and providing workarounds for business continuity.
• Technical Expertise: Strong knowledge of Microsoft Visual Studio and .Net development environments.
• Database Knowledge: Experience with SQL Server 2017+ and Oracle 12c.
• Analytical Skills: Ability to support Level 1 teams, investigate root causes, and suggest technical improvements.
• Communication Skills: Ability to interact with various stakeholders and ensure smooth communication between technical and business teams.
• English Proficiency: Ability to read and write proficiently, with conversational skills.

Additional Technical Skills:

• Development experience with ASP.NET MVC
• Strong understanding of WCF and WPF
• Proficiency in .NET Core
• Experience with SQL Server 2017+ and Oracle 12c
• Familiarity with Reporting Services 2012+
• Knowledge of Angular and Blazor
• Understanding of VB6

Nice to Have Skills:

• Additional experience in troubleshooting and debugging enterprise-level applications.
• Familiarity with ITIL practices for incident and service management.
• Exposure to cloud-based solutions and virtualization.

What You Will Do:

• Handle Level 2 incidents, including root cause analysis, bug fixing, and restoration of services.
• Collaborate with Level 1 support teams to provide guidance and knowledge transfer.
• Work closely with business users to identify and implement workarounds when needed.
• Ensure proper documentation of incidents, resolutions, and improvement strategies.
• Be part of a dynamic team supporting a key client in Milan, with an initial 6-day on-site presence during the onboarding month.

Work Conditions:

• Location: Fully remote, except for an initial 6-day on-site onboarding in Milan

About us

Would you like to be part of an innovative and rapidly growing company?
Vidiemme is an Italian company composed of over 90 professionals, active since 2004. In 2015, through our subsidiary Vdm Labs, we established a presence in San Francisco, fostering innovation. Since February 2020, we are part of the Bip Group, a global consulting firm with over 2,600 employees, enriching our technological and innovative offerings.

Our success stems from our strong technological focus and development of innovative digital solutions, including websites, mobile apps, AI, and IoT projects. Over the years, we've evolved from a System Integrator to a comprehensive Technology Advisor, providing extensive technology consulting services.

We offer a dynamic environment that values initiative, autonomy, responsibility, problem-solving, and results. Our passion and professionalism drive us to face new challenges, and we believe in trust, collaboration, and diversity as key to our success. We promote inclusivity and respect for all individuals, embracing diversity in thought, gender, education, and age.

The search is open to all genders. Applications from protected categories, as per law 68/99, will be considered. Data will be processed in accordance with applicable privacy laws.