Front Office Agent - The Westin Palace Milan

JR Italy; Milano; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

An established industry player in hospitality seeks a Front Office Agent to enhance guest experiences at The Westin Palace Milan. This role involves engaging with guests, ensuring smooth check-in and check-out processes, and providing valuable local insights. Ideal candidates should possess strong customer service skills and a passion for hospitality. Join a team dedicated to creating memorable stays while fostering a culture of well-being and inclusivity. If you are enthusiastic about helping others and thrive in a dynamic environment, this opportunity is perfect for you.

Competenze

• No related work experience required.
• High school diploma or G.E.D. equivalent is necessary.

Mansioni

• Deliver a memorable guest experience through various services.
• Ensure professionalism in appearance and communication.

Conoscenze

Customer Service

Communication Skills

Problem Solving

Formazione

High School Diploma or G.E.D.

Descrizione del lavoro

Job Title: Front Office Agent - The Westin Palace Milan, Milano

Client: Hosco.com

Location:

Job Category: Other

EU work permit required: Yes

Job Reference: 906225694301958963233710

Job Views: 2

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: None.
• License or Certification: None.

Marriott International is committed to setting science-based emissions reduction targets to reduce our carbon footprint dramatically by 2030, resulting in the development of Marriott’s Climate Action Program (CAP), a comprehensive approach to reduce our carbon footprint and enable climate-smart growth and decision making. Our work to reduce Marriott’s global carbon, water, and waste footprints, among other sustainability efforts, is the foundation of Serve 360’s Sustain Responsible Operations initiative.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; active; take pride in maintaining your well-being; optimistic; adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.