Customer Support Specialist

Buscojobs; Umbria; Remoto; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

An innovative skincare brand is seeking a Customer Support Specialist to enhance customer experience across email and WhatsApp. In this dynamic role, you'll be the frontline expert, resolving inquiries and ensuring customer satisfaction. Join a fast-growing company with ambitious goals and a commitment to delivering exceptional service. Your contributions will directly impact the brand's reputation and customer loyalty. If you're detail-oriented, tech-savvy, and thrive in a fast-paced environment, this is your opportunity to grow with a brand poised for success in the skincare industry.

Servizi

Bonuses

Professional courses about your position (coming soon)

Competenze

• 1 year of experience in customer support, ideally with international shipping.
• Tech-savvy with strong proficiency in Shopify and Google tools.

Mansioni

• Manage customer inquiries through email and WhatsApp with empathy and speed.
• Resolve customer issues, handle complaints, and process returns efficiently.

Conoscenze

Italian (native or fluent)

English (strong)

Customer Support Experience

Problem-Solving Skills

Sales Mindset

Time Management

Strumenti

Shopify

Google Sheets

Google Docs

Google Drive

Gorgias

ChatGPT

Descrizione del lavoro

Skynflow is a fast-growing DTC company that has reached crazy results in revenue in just its first 4 months of operations. We’re now aiming for €2M in 2025 and €10M in 2026. To achieve these ambitious goals, we’re looking for a Customer Support Specialist to help us deliver outstanding customer experience across email and Whatsapp live chat.

Are you detail-oriented, empathetic, and solutions-driven? You might be the perfect fit.

IMPORTANT : Must be registered as a freelancer / self-employed (with a valid VAT number)

ABOUT SKYNFLOW

Skynflow is a fast-scaling eCommerce skincare brand for the European market. Founded in 2024, we’re built on the belief that skincare should be simple, effective, and trustworthy.

Our mission : To cut through the noise and deliver skincare that simply works. No fluff, no hype.

Our vision :

In 2 years – Become an 8-figure skincare brand

In 5 years – Become one of the most recognized skincare brands globally, hitting $100M in revenue

ABOUT THE ROLE

We’re looking for a Customer Support Operator to provide exceptional support and ensure a seamless experience for our customers across global eCommerce platforms. In this role, you’ll be the go-to expert for handling email and whatsapp inquiries, resolving issues efficiently, and delivering top-tier service that builds trust and loyalty. Your work will directly impact our customer satisfaction and brand reputation.

If you thrive in a fast-paced environment and want to play a key role in scaling a high-growth brand, we’d love to have you on board!

QUALIFICATIONS

Native or fluent Italian (main language), strong English required; French / Spanish basics are a plus

1 year of experience in customer support (ideally with international shipping background)

Hands-on knowledge of Shopify

Tech-Savvy & Organized – Strong proficiency in ChatGPT, Google Sheets, Docs, and Drive.

Strong problem-solving and sales mindset

Able to work remotely with high autonomy

Full-Time Availability – Ready to commit and grow with us.

Exceptional Time Management – Ability to multitask and meet tight deadlines in a fast-paced setting.

RESPONSIBILITIES

Manage customer inquiries promptly through email and WhatsApp with empathy, speed, and relentless problem-solving. You’re committed to staying in the conversation until the customer feels fully supported — or has made a purchase

Resolving Customer Issues – Handle complaints, duplicated orders, address corrections, process returns / refunds, recover abandoned carts via WhatsApp and troubleshoot order-related problems with a solution-oriented approach.

Processing Orders & Tracking Shipments – Assist customers with order status, modifications, and delivery updates.

Maintaining Product Knowledge – Stay up to date on our products and policies to provide accurate information and recommendations.

Utilizing Support Tools – Efficiently navigate Shopify and Gorgias to manage tickets and customer interactions.

Documenting & Organizing Customer Data – Use Google Sheets, Docs, and Drive to track inquiries and maintain accurate records.

Collaborating with Teams – Work closely with operations, fulfillment, and marketing teams to escalate and resolve customer concerns.

Ensuring a Positive Customer Experience – Uphold our brand’s reputation by delivering friendly, helpful, and empathetic service.

Meeting Performance Metrics – Maintain response time, resolution rate, and customer satisfaction targets.

WHY JOIN US?

Growth : From €0 to €500,000 in 4 months, we’re just getting started. Our goal? $10M / year in the next two years.

Dynamic Culture : Challenge and support each other to grow professionally and personally.

Perks : Bonuses and professional material like courses about your position (coming soon)

Healthy Competition : A performance-driven environment that rewards effort and improvement

TO APPLY

Click the APPLY BUTTON but only if you are freelancer / self-employed