Customer Care Arabic and French Speaker

JR Italy; L'Aquila; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking a Customer Care Specialist fluent in Arabic and French to enhance customer experience and promote the Brand. This role involves managing client interactions, returns, and supporting e-commerce operations while collaborating with various teams. The ideal candidate will have a passion for fashion and excellent communication skills.

Competenze

• Fluency in Arabic and French; Italian and English required.
• Minimum experience in Customer Care, Retail, or CRM roles.

Mansioni

• Contribute to spreading the CRM culture within the company.
• Manage returns, repairs, and alterations, tracking operations.
• Act as a personal stylist, enhancing customer experience.

Conoscenze

Customer-oriented

Communication

Attention to detail

Formazione

Experience in Customer Care

Strumenti

Salesforce

Excel

Descrizione del lavoro

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Customer Care Arabic and French Speaker, l'aquila

Client:

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

8538079824042786816337165

Job Views:

2

Posted:

16.05.2025

Expiry Date:

30.06.2025

Job Description:

The Customer Care Specialist, located in our HQ office in Solomeo, is part of the Global CRM team and will act as a Brand Ambassador towards customers contacting the Brand from all countries and channels (e-commerce, boutiques, multibrand doors).

Reporting to the Customer Care Manager, she/he will collaborate closely with Retail, Multibrand, Digital teams, Repairs, E-commerce warehouse, Legal, DPO departments, and with Local CRM and customer care colleagues.

Responsibilities

1. Contribute to spreading the CRM culture within the company.
2. Establish a human connection with customers in every interaction, promoting the Brand, Solomeo, Casa Cucinelli, and Boutiques worldwide.
3. Act as a personal stylist, manage clienteling activities (digital and physical), and proactively involve customers in the Brand's life, enhancing their experience and fostering a bond.
4. Review customer service requests, prioritize, and ensure resolution with an excellent service level aligned with the luxury Brand positioning, before, during, and after purchase.
5. Manage returns, repairs, and alterations, tracking and facilitating operations.
6. Support E-commerce OMS, operations, and Omnichannel activities, including shipment monitoring and client follow-up.
7. Assist with special projects such as training sessions, customer delight initiatives, and gifting.

Requirements

1. Native Arabic and French (spoken and written); fluency in Italian and English is required.
2. Minimum experience in Customer Care, Retail, or CRM roles, preferably in luxury.
3. Customer-oriented with a passion for establishing authentic relationships.
4. Excellent communication skills, capable of gentle, empathetic interaction in line with the Brand's spirit.
5. Attention to detail, ability to prioritize, and passion for fashion, styling, and storytelling.
6. Ability to work independently and in an international team environment.
7. Knowledge of Salesforce is a plus; proficiency in Excel is required.