Customer Service Representative - Italian - Fully Remote Portugal

TN Italy; Napoli; Remoto; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading global recruitment agency is seeking a Customer Service Representative fluent in Italian and English for a permanent remote position. The role involves managing customer communications, providing product information, and resolving inquiries in a supportive team environment. This position offers competitive pay, growth opportunities, and access to exclusive travel perks.

Servizi

Competitive salary with performance-based incentives

Professional growth opportunities

Access to exclusive travel perks and discounts

Competenze

• Native/fluent in Italian (C2) and fluent in English (B2).
• Previous experience in customer service is advantageous.
• Ability to learn new software and technologies quickly.

Mansioni

• Set and manage expectations by providing clear information about products.
• Communicate with customers through digital channels to resolve concerns.
• Organize and update documentation and records as needed.

Conoscenze

Communication

Problem-Solving

Detail-Oriented

Teamwork

Descrizione del lavoro

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Customer Service Representative - Italian - Fully Remote Portugal, Naples

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Client:

Dila Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ad863e207b9a

Job Views:

2

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Service Representative

Employment type: permanent contract

DUTIES AND RESPONSIBILITIES:

• Set and manage expectations by providing clear and accurate information about products and services.
• Organize, update, and review documentation and records as needed.
• Communicate with customers through digital channels to share product details, process requests, resolve concerns, and gather necessary information.

REQUIREMENTS:

• Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level.
• Previous experience in customer service would be advantageous
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Working schedule: Monday to Friday 7AM-4PM
• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts