Technical Support Specialist

JR Italy; Prato; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading company in smart technology is seeking a Technical Support Engineer fluent in Chinese and English. The role involves supporting and training clients across Europe, producing technical documentation, and resolving issues. This is a full-time remote position with travel requirements. Candidates should have a relevant degree and experience in technical support. Perks include flexible remote work and travel allowances.

Servizi

Flexible remote work

Travel allowances

Collaboration with a cutting-edge tech team

Competenze

• Fluency in Chinese and English is essential.
• Prior experience in technical support or testing roles.

Mansioni

• Understand client project requirements and deliver tailored tech solutions.
• Train clients on smart product usage and configuration.
• Resolve technical issues efficiently to maintain high client satisfaction.

Conoscenze

Fluency in Chinese

Fluency in English

Analytical Thinking

Communication Skills

Teamwork

Formazione

Bachelor's degree in Computer Science

Bachelor's degree in Electronics

Bachelor's degree in Communications

Descrizione del lavoro

Social network you want to login/join with:

Technical Support Engineer – Fluent in Chinese & English

Location: Remote in Europe with preference for Italy or Germany or France. Must be willing to travel to client sites across Europe.

Type: Full-time Remote role with travel

Are you a bilingual / multilingual tech customer support /engineering professional with a passion for smart technology and IoT solutions? We're hiring a Technical Support Officer/Engineer /Field Engineer to support, train, and empower clients across Europe.

Key Responsibilities:

• Understand client project requirements and deliver tailored tech solutions
• Train clients on smart product usage and configuration
• Produce technical documentation to guide setup and troubleshooting
• Resolve technical issues efficiently to maintain high client satisfaction

What You Need:

• Bachelor's degree in Computer Science, Electronics, Communications, or a similar field
• Fluency in Chinese and English is essential
• Bonus: knowledge of Italian, German, or French
• Prior experience in technical support or testing roles
• Strong analytical thinking, communication skills, and teamwork

Bonus Points:

• Experience with smart home, IoT, or security-related technologies
• European residency or valid work visa
• Ability to travel for short assignments within Europe

Perks include flexible remote work, travel allowances, and collaboration with a cutting-edge tech team in the smart solutions space.