CUSTOMER SERVICE DI 3° LIVELLO

JR Italy; Monza; In loco; EUR 8.000 - 12.000; Part-time

Descrizione del lavoro

A leading company in the automotive sector is seeking an Apprentice Customer Care representative. This role combines work and training, ideal for candidates aged 18-29. You will develop customer support skills while addressing critical issues for VIP clients. The position requires excellent communication skills and offers a part-time apprenticeship contract with training provided.

Competenze

• Passion for customer support and desire to develop skills.
• Previous experience in customer care appreciated but not required.

Mansioni

• Handle third-level cases and technical issues in automotive sector.
• Join a young team and support VIP clients.

Conoscenze

Communication

Listening

IT Tools

Formazione

Degree in Legal Sciences

Degree in Communication Sciences

Descrizione del lavoro

Job Description

Company: Gi Group

Location: Milano, Italy

Job Category: Other

EU work permit required: Yes

Job Details

• Reference: 239265431842455552033711
• Views: 2
• Posted: 12.05.2025
• Expiry Date: 26.06.2025

Job Description

Gi Group S.p.A, in collaboration with a major client in the Contact Center Automotive and Mobility sector, is recruiting for the following position:

Apprentice Customer Care - Automotive Sector

If you're eager to learn this profession, this 2nd-level apprenticeship contract is ideal for you! It is a professionalizing contract that combines work activities with training, aimed at candidates aged between 18 and 29, and is intended to lead to a permanent contract.

Training Objectives and Activities

You will join a young and dynamic team and handle third-level cases, critical or technical issues, often reported by VIP clients, legal entities, or top management in the automotive sector.

Who Are You?

• You have a passion for customer support and want to develop skills in this field
• You possess excellent communication and listening skills
• You have a good knowledge of and predisposition to using IT tools
• Previous experience in customer care or public contact activities is appreciated but not required
• A degree in legal sciences, communication sciences, or related fields is preferred

Offer

• Pre-employment training lasting 2 weeks starting from May 26, 2025 (excluding weekends), conducted in person
• 2nd-level apprenticeship contract lasting 24 months
• Part-time hours: 20/30 hours per week, shifts from Monday to Friday, 8:00 am to 7:00 pm
• Initial classification: 2nd level CCNL Telecommunications
• Final classification: 3rd level CCNL Telecommunications

Work Location

Vimodrone, Milan

Remote Work Possibility

Presence in the office is required 6 days per month.

Gi Group is part of Gi Group Holding, Italy's leading multinational in employment services, operating in over 37 countries with a team of more than 9,000 employees. We value attention, collaboration, passion, sustainability, continuous learning, innovation, and responsibility.

Visit www.gigroup.it for all our job listings.

Gi Group S.p.A. is authorized to operate by the Ministry of Labour and Social Policies (Aut. Min. 26/11/2004 PROT. 1101 - SG).

This offer is addressed to candidates in accordance with Legislative Decree No. 198/2006 and subsequent amendments, and Legislative Decrees Nos. 215 and 216 of 2003 regarding equal treatment.

Candidates are invited to read the privacy policy at www.gigroup.it/privacy-candidati.