Italian-Speaking Customer Service Rep (Medicaltechnology)

Buscojobs; Lombardia; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player in Healthcare Technology is looking for an Italian-Speaking Customer Service Representative. In this role, you will provide exceptional support to patients, ensuring they receive the best possible care and guidance. Your responsibilities will include onboarding new patients, resolving customer inquiries, and building strong relationships with clients. This is a fantastic opportunity to join a dynamic team in a hybrid working model, where you can thrive in a supportive environment that values continuous training and development. If you are passionate about helping others and have a knack for customer service, this position is perfect for you.

Servizi

Competitive compensation package

Ticket Restaurant

Private health insurance

Continuous training

Competenze

• 1+ year of customer service experience in a contact center or office.
• Ability to build trust and engagement with patients.

Mansioni

• Drive retention of new patients during onboarding for insulin pump.
• Deliver safe and reliable customer service for Diabetes customers.

Conoscenze

Customer Service

Fluency in Italian

Fluency in Greek

Effective Multi-tasking

Formazione

Bachelor's Degree

Descrizione del lavoro

Job Title: Italian-Speaking Customer Service Representative

ManpowerGroup Greece is seeking to recruit an Italian-Speaking Customer Service Representative on behalf of its client, a global Healthcare Technology leader.

Location:

Ampelokipoi, Athens

Working Model:

Hybrid Model (Fully remote after training period)

Working Hours:

Monday-Friday, 10:00-18:00

Contract:

Permanent

Responsibilities:

1. Drive retention of new patients during onboarding for insulin pump and/or continuous glucose monitoring through outbound calls related to product education, patient assessments, and additional factors.
2. Deliver safe and reliable customer service and technical support for Diabetes customers in Italy.
3. Communicate effectively with customers to resolve issues and answer questions according to departmental protocols.
4. Build positive relationships with patients, assist with goal setting, and address concerns during therapy.
5. Ensure support and solutions align with Department and Standard Operating Procedures.
6. Demonstrate empathy, patience, and resilience while assisting customers.
7. Accurately document customer interactions in the PCRM system.

Qualifications:

1. Bachelor's degree.
2. At least 1 year of customer service experience in a contact center, office, or helpdesk environment.
3. Fluent in Greek and English.
4. Fluency in Italian is highly appreciated.
5. Ability to build trust and engagement with patients.
6. Effective multi-tasking skills.

Compensation and Benefits:

• Competitive compensation package.
• Ticket Restaurant.
• Private health insurance.
• Continuous training in an innovative multinational environment.

Application Process:

If you're interested in this role, please apply directly. Our consultants will contact candidates who meet the profile requirements to arrange an interview.