Professional Services Engineer

TN Italy; Italia; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading company in cloud security seeks experienced Professional Services Engineers to enhance customer experience. Responsibilities include understanding customer needs, delivering training, and managing projects. Ideal candidates have strong technical backgrounds and experience with network security technologies.

Competenze

• 5+ years as a Professional Services Consultant with a proven track record.
• Experience with network security technologies and system administration.

Mansioni

• Understand customer requirements and create a comprehensive Statement of Work.
• Deliver hands-on training and create training documentation.

Conoscenze

Network Security Technologies

Scripting

System Integration

Technical Presentation

Formazione

Bachelor's degree in Computer Science

Strumenti

UNIX/Linux

Windows

Active Directory

SIEM

Descrizione del lavoro

About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network, and Data Security.

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency. We purposely developed open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive, and interactive. Visit us at [website] and follow us on [social media].

About the position:

Given our business model where our customers pay us over time, Customer Success is vital for our customers to derive long-term value from our platform. To enhance our customer’s experience with Netskope, we need experienced Professional Services Engineers to drive value and success for our customers.

Responsibilities include:

1. Understand customer requirements and deliverables, and create a comprehensive Statement of Work (SOW).
2. Present Netskope cloud security assessments to customers.
3. Create and deliver detailed, professional documentation.
4. Understand system integration with SSO, AD, proxies, cloud APIs, VMs, and firewalls.
5. Create evaluation test plans and implement DLP solutions.
6. Self-manage projects and deliver services on time.
7. Create training documentation and deliver hands-on training to customers.
8. Work closely with customers and their technical teams.

Job Requirements:

• 5+ years of experience as a Professional Services Consultant with a proven track record and skills in presenting technical information to business executives or architects.
• Excellent knowledge and experience selling network security technologies such as proxies, NG firewalls, SSL/IPSec, VPNs, SSO, DLP, and encryption gateways.
• Experience with system installation, configuration, and administration of UNIX/Linux and Windows systems (prior Active Directory/LDAP experience is desirable).
• Knowledge of MDM, cloud APIs, and strong networking concepts.
• Willingness to travel up to 50%.
• Experience working with Fortune 500 companies.
• Prior startup experience.
• Scripting skills in Perl/Python.
• Knowledge of compliance standards like HIPAA, PCI, PII, ITAR, GLBA, SOX, etc.
• Understanding of data encryption technologies.
• Experience with SIEM and load balancing technologies.
• Network architecture experience.

Education:

Bachelor's degree preferred (BS in Computer Science or equivalent).

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