Associate Field Service Engineer

TN Italy; Pomezia; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in healthcare innovation seeks an Associate Field Service Engineer in Pomezia. The role involves providing technical support, managing equipment maintenance, and ensuring customer satisfaction. Candidates should have an engineering background, strong organizational skills, and be fluent in Italian. This position requires travel across Italy and occasional overnight stays.

Competenze

• Engineering degree preferred; relevant technical experience considered.
• Knowledge of servicing principles and practices is advantageous.
• Experience in Medical Devices is helpful but not required.

Mansioni

• Provide On Site and Remote Technical Support to customers.
• Diagnose and repair malfunctioning equipment.
• Travel mainly within central and southern Italy (80%) and the rest of Europe (20%).

Conoscenze

Organizational skills

Problem-solving skills

Fluency in Italian

Proficiency in English

Formazione

Engineering degree (Bachelor or Master)

Strumenti

Digital multimeters

Standard test equipment

Microsoft Office

Descrizione del lavoro

Associate Field Service Engineer, Pomezia

Client: Johnson and Johnson

Location: Pomezia, Roma, Italy

Job Category: Other

EU work permit required: Yes

Job Reference: d8ae8942887b

Job Views: 2

Posted: 21.05.2025

Expiry Date: 05.07.2025

Job Description:

Johnson & Johnson believes health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured. We focus on smarter, less invasive treatments that are personal. Through our expertise in Innovative Medicine and MedTech, we aim to innovate across healthcare solutions to deliver breakthroughs and profoundly impact health for humanity.

We are seeking a Field Service Engineer for the Electrophysiology Technical Service EMEA. The role involves handling customer support in installation, service, and repair of supported products. The engineer will interact with customers via phone and in person for technical inquiries and complaints. Location preferred: Rome.

Key Responsibilities:

• Provide On Site and Remote Technical Support to customers through the Customer Support Call Center.
• Handle account schedules, install, operate, repair, and upgrade equipment within the assigned territory.
• Devise and implement preventative maintenance programs, maintaining performance and service records.
• Diagnose and repair malfunctioning equipment, responding to service calls.
• Travel mainly within central and southern Italy (80%) and the rest of Europe (20%).
• Respond to emergency service requests, troubleshoot, and take corrective actions.
• Guide customers, including hospital Biomedical engineers, Field Service Specialists, and Representatives.
• Manage customer expectations and ensure satisfaction.
• Review complaints, parts usage, and system performance monthly to drive improvements.
• Complete paperwork, documentation, and administrative tasks accurately and promptly.
• Update the Service Management System with work-orders and related information.
• Manage inventory and support audits.
• Participate in training for supported products and processes.
• Act as a customer advocate internally.
• Follow health, safety, and environmental guidelines and ensure compliance with regulations.
• Perform other duties as assigned.

Qualifications:

• Engineering degree (Bachelor or Master) preferred; relevant technical experience considered.
• Knowledge of servicing principles and practices is advantageous.
• Experience in Medical Devices is helpful but not required.
• Fluent in Italian and proficient in English (verbal and written).
• Strong organizational, problem-solving skills, and knowledge of Microsoft Office.
• Experience with service management systems is a plus.
• Proficient with digital multimeters and standard test equipment.
• Ability to travel on short notice, including air travel and overnight stays.
• Valid driver’s license and ability to operate a company vehicle.
• Willingness to work off-hours and weekends as needed.
• Physical ability to lift/move equipment and perform standing/bending tasks.
• Adherence to safety protocols and use of PPE.