Technical Service Engineer

Buscojobs; Umbria; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Technical Engineer to provide exceptional pre-sales and after-sales support. This role involves troubleshooting, data analysis, and enhancing customer satisfaction while working closely with the sales team. The ideal candidate will have a background in electrical engineering and experience in the renewable energy sector. You'll also have opportunities to travel for on-site support and attend industry events, making this a dynamic position for someone passionate about technology and customer service.

Competenze

• 3+ years of experience in technical support, especially in renewable energy.
• Strong communication skills and a customer-oriented approach.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.

Conoscenze

Technical Support

Fault Analysis

Communication Skills

Customer Service

Teamwork

Formazione

Degree in Electrical Engineering

Experience in Renewable Energy

Descrizione del lavoro

1. Provide pre-sales and after-sales technical support for the sales team;

2. Assist customers in fault analysis and troubleshooting via telephone or email;

3. Analyze related data and assist in improving data accuracy and customer satisfaction;

4. Communicate with other departments and report product issues in a timely manner;

5. Travel to provide on-site support and training to distributors and installers;

6. Attend industry conferences and events;

7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science, preferably in electricity & electrical engineering;

2. At least three years of relevant work experience, preferably with a background in the renewable energy industry;

3. Serious attitude, sense of responsibility, and strong resilience under pressure;

4. Strong communication skills, teamwork spirit, and good customer service awareness.

Location: Technical Engineer • Perugia, Umbria, Italy