Customer Success Operations Specialist

TN Italy; Segrate; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global leader in the lingerie sector is seeking a Customer Success Operations Specialist in Segrate. The role involves monitoring data integrity, troubleshooting issues, and supporting the Sales Team. Ideal candidates will have experience in similar roles and strong analytical skills.

Servizi

Opportunities for growth and development

Competenze

• At least 3 years of experience in a similar role.
• Experience handling large datasets and producing reports.

Mansioni

• Monitor and maintain data integrity through housekeeping exercises.
• Troubleshoot issues to facilitate timely submissions.
• Lead training and support as SAP Key User.

Conoscenze

Communication

Analytical Skills

Attention to Detail

Strumenti

SAP

Microsoft Office

Salesforce

Descrizione del lavoro

Customer Success Operations Specialist, Segrate

Triumph Group, a global leader in the lingerie sector with a presence in over 80 countries, is seeking a Customer Success Operations Specialist (f/m/d) (100%) to join our Customer Success Operations Department in Segrate (MI).

Your Responsibilities:

• Monitor and maintain data integrity through daily, weekly, and monthly housekeeping exercises, resolving incomplete orders and ensuring high delivery performance.
• Troubleshoot issues to facilitate weekly Sell Out postings and timely submission of relevant documents before monthly closure.
• Improve and learn month-end closing procedures.
• Support stock take activities and act as the contact point for Customers & Sales Team.
• Analyze stock figures, reconcile with Sales, and post results in SAP.
• Serve as SPOC for warehouse requirements and transportation support for local matters.
• Collaborate with the Sales Team and warehouses to identify and implement VAS needs.
• Identify and resolve system failures.
• Lead training and support as SAP Key User for the team, including onboarding new team members and implementing new functionalities.

Your Ideal Profile:

• At least 3 years of experience in a similar role, preferably in multinational companies.
• Experience handling large datasets, analyzing figures, and producing reports.
• Accuracy, methodology, and attention to detail in operational tasks.
• Strong interpersonal and communication skills, with a customer-centered approach; ability to work in cross-cultural teams.
• Proficiency in English and Italian; additional languages are a plus.
• IT skills: Microsoft Office (especially Excel, Teams, Word), SAP (SD and BW modules), Salesforce (preferred).
• Willingness to travel for training and meetings.

We Offer:

A supportive work environment with opportunities for growth and development. Triumph values diversity, sustainability, and responsible leadership, fostering a culture where employees are at the center of our success.