Deskside Technician I

Stefanini; Torino; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An ambitious company is seeking a proactive IT support specialist to provide exceptional customer service in a dynamic environment. This role involves hands-on support, hardware installation, and managing small projects, ensuring the successful delivery of IT services. Join a vibrant team that values innovation and offers exciting career opportunities across multiple sectors. If you have a passion for technology and a commitment to customer satisfaction, this is the perfect opportunity to advance your career in a global organization.

Competenze

• 2-3 years experience in a technical ICT environment.
• General end-user technology knowledge is essential.

Mansioni

• Provide face-to-face IT support for users.
• Diagnose issues related to personal hardware.
• Manage small projects related to hardware installations.

Conoscenze

Customer Service Skills

Technical Writing Skills

Problem Solving

Attention to Detail

Planning and Organizing

Flexibility

Strumenti

Microsoft Active Directory

Microsoft Office 365

Microsoft SCCM

ITSM Tools

Descrizione del lavoro

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who can make suggestions for improvements and offer opinions on new products or services. Additionally, we seek someone with exceptional customer service skills, the ability to build effective working relationships with team members and business users, and a flexible, committed approach to work.

Job Responsibilities

1. Face-to-face IT support for users;
2. Hardware installation, movement, and de-installation;
3. Diagnosing issues related to personal hardware (PCs, laptops, printers, scanners, etc.);
4. Testing system and application changes, preparing scripts in MS Windows 10 and MS Office 365 environments;
5. Managing small projects related to new hardware or software installations;
6. Installing software, patches, and updates using MS SCCM.

Job Requirements

• 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization;
• General end-user technology knowledge;
• Experience with End User Workspace platforms (discovery, asset management, client management);
• Proficiency with Microsoft platforms (Active Directory, Office, SCCM);
• Experience with ITSM tools (ticket management software) is preferred;
• Soft skills: planning and organizing, attention to detail, problem solving, analysis, flexibility, customer sensitivity, technical writing skills;
• Excellent written and spoken English and Italian language skills.

Next Steps

It's best to apply today, as job postings can be removed at any time. For further information, please contact us at [e-mail]. We look forward to assisting you!

This job description is intended to indicate the general nature and level of work performed by employees within this classification. It is not an exhaustive list of all duties and responsibilities.

Diversity & Inclusion

At Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We encourage you to be yourself!

About Us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, including IT outsourcing, application development, and staffing. We operate in 41 countries through 70 offices and serve industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. We offer career opportunities globally for professionals interested in a vibrant, team-oriented workplace. If you are customer-centric with a 'get it done' attitude, we invite you to explore your future with us! Learn more at www.stefanini.com and follow us on LinkedIn, Facebook, and Instagram.