Deskside Technician I

Stefanini; Tivoli; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a dynamic and ambitious company at the forefront of IT services, where you will play a key role in delivering exceptional customer support. This position offers a fantastic opportunity to work in a fast-paced environment, providing hands-on assistance and engaging with cutting-edge technology. If you are proactive, enjoy problem-solving, and have a passion for technology, this role is perfect for you. Be part of a diverse team that values your contributions and encourages you to be yourself while making a real impact in the IT industry.

Competenze

• Experience in a technical ICT environment, preferably in manufacturing.
• General end-user technology knowledge and proficiency with Microsoft platforms.

Mansioni

• Provide face-to-face IT support for users.
• Diagnose issues concerning personal hardware and manage small projects.
• Install software and updates using MS SCCM.

Conoscenze

Customer Service

Problem Solving

Technical Writing

Attention to Detail

Planning and Organizing

Formazione

2-3 years of experience in ICT

Strumenti

MS Windows 10

MS Office 365

MS SCCM

ITSM tools

Descrizione del lavoro

Job Description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer opinions on new products or services. In addition, we seek a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job Responsibilities

1. Face-to-face IT support for users;
2. Hardware installation, movement, and de-installation;
3. Diagnosing issues concerning personal hardware (PCs, laptops, printers, scanners, etc.);
4. System and application testing, script preparation in MS Windows 10 and MS Office 365 environment;
5. Managing small projects related to new hardware or software installation;
6. Installing software, patches, and updates using MS SCCM.

Job Requirements

• 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization;
• General end-user technology knowledge;
• Experience with End User Workspace platforms (discovery, asset management, client management);
• Proficiency with Microsoft platforms (Active Directory, Office, SCCM);
• Experience with ITSM tools (ticket management software) preferred;
• Soft skills: planning and organizing, attention to detail, problem-solving, analysis, flexibility, customer sensitivity, technical writing skills;
• Excellent written and spoken English and Italian skills.

What's Next

We encourage you to apply today, as job postings may be removed at any time. For further information, contact us at [e-mail]. We look forward to assisting you!

This job description outlines the general nature and level of work performed by employees within this role. It is not an exhaustive list of all duties and responsibilities.

Diversity & Inclusion

At Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We encourage you to be yourself!

About Us

We are a Brazilian company with over 35 years of experience in delivering global IT services, including outsourcing, application development, and staffing. With a presence in 41 countries and 70 offices worldwide, we serve various industries such as finance, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. We offer career opportunities globally for passionate, team-oriented professionals. If you are customer-centric with a 'get it done' attitude, consider joining us! Learn more at www.stefanini.com and connect with us on LinkedIn, Facebook, and Instagram.

Please be aware of scams falsely claiming to represent Stefanini. Legitimate offers will always come through official channels. Do not send money or personal information in response to unsolicited messages. Contact us at [e-mail] if you suspect fraud. Your safety is our priority.