Regional - DC Technician Senior

TN Italy; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking a Senior Regional Datacenter Technician to join their Cloud Operations & Innovation team. You will be responsible for data center operations, service delivery, and managing services while ensuring compliance with policies. This role emphasizes personal and professional development with opportunities for training and certifications. Join us to empower billions globally and contribute to a world-class cloud provider.

Servizi

Healthcare

Educational resources

Product discounts

Parental leave

Time off

Giving programs

Networking opportunities

Competenze

• High school diploma or equivalent required.
• Experience supporting IT hardware in a 24/7 datacenter environment.

Mansioni

• Prepare, install, troubleshoot, and replace equipment.
• Support activities for new datacenter setups and post-installation quality checks.
• Conduct safety briefings and promote safety culture.

Conoscenze

Basic knowledge of computer hardware

Understanding of software programming principles

Formazione

High school diploma or equivalent

Associate degree in Computer Science

Strumenti

CompTIA A+

Server+

Network+

Data Center Foundation

MCP

Descrizione del lavoro

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In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. We need you as a Senior Regional Datacenter Technician (R-SDCT).

Microsoft’s Cloud Operations & Innovation (CO+I) powers our cloud services. As a CO+I Regional R-SDCT, you will play a key role in delivering core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and Azure. CO+I emphasizes personal and professional development, offering trainings, growth opportunities, and certifications.

Our infrastructure includes over 100 datacenters and 1 million servers, supporting services for over 1 billion customers and 20 million businesses worldwide. We prioritize environmental sustainability and operational efficiency to maintain Microsoft’s position as a world-class cloud provider.

Join us in CO+I and help empower billions around the globe!

Qualifications

Required Qualifications:

• High school diploma or equivalent, with basic knowledge of computer hardware and experience supporting IT equipment.
• Understanding of software programming principles is a plus.

Must meet security screening requirements, including passing the Microsoft Cloud background check upon hire/transfer and every two years.

Preferred Qualifications:

• Associate degree in Computer Science or related field, or equivalent experience.
• Experience supporting IT hardware in a 24/7 datacenter environment.
• Certifications such as CompTIA A+, Server+, Network+, Data Center Foundation, MCP, or vendor-specific network certifications.

Responsibilities

Data Center Operations:

• Expertise in preparing, installing, troubleshooting, and replacing equipment, understanding network and server interactions.
• Share information proactively and evaluate process changes for impact.
• Ensure compliance with policies and meet SLAs.

Service Delivery:

• Hardware installation and deployment across the region.
• Support activities for new datacenter setups and post-installation quality checks.
• Diagnose issues quickly and coordinate hardware decommissioning.

Managing Services:

• Contribute to issue resolution and support team guidance.
• Monitor KPIs, support stakeholder partnerships, and mentor technicians.

Data Center Work Environment:

• Conduct safety briefings, promote safety culture, and ensure security and data procedures are followed.
• Foster team collaboration and guide technicians within shifts.

Ownership:

• Take pride and accountability for service quality and user experience.
• Understand client needs to improve service delivery.

Other:

• Embodies Microsoft’s culture and values.
• Benefits include healthcare, educational resources, product discounts, parental leave, time off, giving programs, and networking opportunities.