Consumer Value Project Specialist

E.Z. HOLDITALIA S.P.A.; Milano; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Consumer Value Project Specialist in Milan to enhance clientelling and consumer engagement projects. This role requires a blend of project management expertise and a consumer-centric approach, driving innovation and optimizing processes. You'll collaborate with various teams to ensure successful project execution while analyzing customer behavior to propose cutting-edge engagement strategies. Join a legacy of craftsmanship and quality, and make a significant impact in the luxury retail sector.

Competenze

• 2+ years of project management experience in consulting or luxury retail.
• Fluent in English; additional languages are a plus.

Mansioni

• Lead planning and execution of clientelling projects.
• Analyze customer behavior with Data & Insights teams.
• Propose innovative consumer engagement approaches.

Conoscenze

Project Management

Consumer Engagement

Data Analysis

Stakeholder Management

Problem-Solving

Decision-Making

Digital Tools

Formazione

Bachelor's Degree

Strumenti

Clientelling Applications

Digital Engagement Tools

Descrizione del lavoro

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Consumer Value Project Specialist, Italy/Lombardia/Milano

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Other

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EU work permit required:

Yes

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Job Reference:

242460311

Job Views:

1

Posted:

09.05.2025

Expiry Date:

23.06.2025

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Job Description:

At Ermenegildo Zegna, the talents and passion of our people are the pillars of our success. We are looking for a Consumer Value Project Specialist in Milan to contribute to our legacy and future.

What makes you, makes Zegna

The legacy of Zegna is built on the skills of our team members—makers, masters, designers, and doers. Everyone contributes.

BASIC PURPOSE OF THE JOB

The Consumer Value Project Coordinator manages clientelling and consumer engagement projects worldwide, aligning with Zegna’s business strategy. This role requires business acumen, project management skills, and a focus on innovation and customer-centricity.

What makes up your day

In this role, you will:

• Lead planning, execution, and monitoring of clientelling projects.
• Drive process optimization for clientelling initiatives.
• Coordinate between HQ and regional teams for local execution.
• Work with retail teams to optimize clientelling methodologies.
• Define and monitor KPIs related to clientelling and consumer engagement.
• Collaborate with Data & Insights teams to analyze customer behavior.
• Partner with digital transformation teams for integration of clientelling into store and online experiences.
• Propose innovative consumer engagement approaches using digital tools and AI.
• Support pilots and test initiatives for new clientelling technologies.
• Work with training teams to equip staff with necessary tools and knowledge.

What makes you, makes our team

We seek someone with:

• 2+ years of project management experience, preferably in consulting or luxury retail.
• Strong project management and consumer-focused initiative experience.
• Data-driven mindset with strategic insight translation skills.
• Excellent stakeholder management skills.
• Understanding of CVM, clientelling applications, and digital engagement tools.
• Strong problem-solving and decision-making skills.
• Experience managing cross-functional projects with HQ and regional teams.
• Fluent in English; additional languages are a plus.

What makes you, makes our legacy

Founded in 1910, Ermenegildo Zegna is a luxury brand committed to craftsmanship and quality. Our vertically integrated approach and global presence reflect our dedication to creating exceptional products responsibly.