Customer Service Specialist (Temporary Contract)

Roma; Roma; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

An innovative organization is seeking dedicated individuals to join their customer service team. This role focuses on providing exceptional support to both internal and external customers, ensuring a seamless experience. You will be involved in coordinating with various departments to resolve inquiries and enhance service quality. If you are passionate about making a difference and thrive in a collaborative environment, this is a fantastic opportunity to contribute to a mission-driven company focused on improving lives through vital organ therapies.

Competenze

• Previous experience in customer service is preferred.
• Strong verbal and written communication skills are essential.

Mansioni

• Serve as the primary contact for customer inquiries via phone, email, or fax.
• Ensure high-quality service by providing product and service information.

Conoscenze

Customer Service

Communication Skills

Analytical Skills

Conflict Management

Teamwork

English Proficiency

Formazione

High School Diploma

University Degree

Strumenti

MS Office

Outlook

Excel

Word

Descrizione del lavoro

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Summary

Join our customer service team and support our mission!

What you'll be doing

• Serves as primary contact, by phone, email or fax for external and internal customers inquiries, coordinating with other internal functions, such as Finance, Quality Assurance, Logistics, Warehouse, Bid Office, Pharmacovigilance.
• Ensure and provides a high-quality service to both internal and external customers by providing product and service information, resolving product and service problems.
• Participates and provides expertise as a member of the customer service team. The team's objectives and KPIs are developed to ensure and increase accuracy, efficiency and effectiveness of the service provided by the team to both internal and external customers.

Qualifications:

• High school diploma or university degree
• Previous experience in customer service is preferred
• Familiar and comfortable with using MS Office; Outlook, Excel, Word
• Strong verbal and written communication
• Ability to manage conflict and Problems
• Analytical skills
• Ability to work in team
• English knowledge

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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