Sap Basis & Hana Account Manager

Buscojobs; Lombardia; Remoto; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking company as a Digital Customer Engagement Manager, where you will play a crucial role in enhancing customer experiences through innovative technology solutions. This position offers the opportunity to work remotely while being part of a diverse, global team dedicated to excellence and continuous improvement. You will be responsible for managing customer onboarding to SAP Enterprise Cloud Services, ensuring seamless transitions and successful project deliveries. If you're passionate about technology and customer success, this role is perfect for you.

Servizi

Comprehensive benefits

Growth opportunities

Learning and career development

Flexible work-life balance

Competenze

• 5+ years of technical expertise in SAP Basis with hands-on experience.
• Experience in SAP Upgrade & Migration and cloud platforms.

Mansioni

• Support sales to delivery handover and customer onboarding.
• Coordinate service and project delivery according to scope and budget.

Conoscenze

SAP Basis

HANA Database

SAP Upgrade & Migration

Cloud Platforms (AWS, Azure, GCP)

SaaS Products Integration

Italian Language Proficiency

English Language Proficiency

Descrizione del lavoro

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities to drive progress.

Our diverse, creative, and passionate team strives for excellence, and we support their growth and development to help them reach their potential.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
• Coordinate overall service and project delivery according to scope, budget, and milestones.
• Assist in de-escalating critical customer situations in collaboration with Major Incident Management, SAP Customer Office, and SAP Product Support teams.
• Support customer release and maintenance activities.
• Guide customers on technical requirements throughout their lifecycle within SAP Enterprise.
• Execute problem management and continuous improvement initiatives.
• Liaise with SAP stakeholders, including virtual customer success partners, to ensure customer success.
• Review account status and analyze the need for account transition based on growth in volume or complexity.
• Ensure systematic onboarding of associates with mandatory training documentation.
• Facilitate continuous knowledge transfer sessions on new topics and refreshers.

Qualifications & Experience

• Minimum 5 years of technical expertise in SAP Basis, with hands-on experience in HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS / DB).
• Experience with SaaS products (e.g., Ariba, Salesforce, C4S) integration with SAP Landscape is a plus.
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Italian language proficiency at C2 or native level; English at B2 or above.
• 5-6 years of experience in multinational software/IT organizations.
• At least 5 years of SAP Basis / S/4HANA knowledge.
• 2+ years of cloud knowledge through Solution Management, Consulting, or Delivery Program management.

Why Us

• Join a rapidly expanding global company with offices in over 50 countries and 225,000 employees.
• Work in a diverse environment with 165 nationalities.
• Enjoy a virtual-first work environment promoting flexibility and work-life balance.
• Benefit from growth opportunities, learning, and career development.
• Receive comprehensive benefits and recognition in a positive workplace.

Equality & Opportunity

We are committed to equal employment opportunities for all, embracing diversity and ensuring a respectful, inclusive environment for everyone, regardless of race, religion, gender, or background.