Sap Basis & Hana Account Manager

Buscojobs; Abruzzo; Remoto; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading global tech company seeks an SAP BASIS & HANA Account Manager fluent in Italian. The role involves supporting customer onboarding, ensuring service delivery, and collaborating with SAP stakeholders. Join a diverse team focused on innovation and growth in a remote-first environment.

Servizi

Learning and career development opportunities

Comprehensive benefits

Positive, inclusive work culture

Competenze

• Minimum 5 years of technical expertise in SAP Basis and HANA.
• Experience in SAP Upgrade & Migration (OS / DB).
• 5-6 years’ experience in multinational software/IT organizations.

Mansioni

• Support sales to delivery handover and customer onboarding.
• Orchestrate service and project delivery according to scope.
• Assist customers with technical requirements throughout their lifecycle.

Conoscenze

SAP Basis

HANA

Cloud Platforms

Problem Management

Customer Success

Technical Requirements

Knowledge Transfer

Strumenti

AWS

Azure

GCP

Ariba

Salesforce

C4C

Descrizione del lavoro

SAP BASIS & HANA Account Manager - Italian Speaker

www.hcltech.com

Position Type: Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud services, fostering a diverse and passionate workforce dedicated to excellence.

Your Role & Responsibilities

1. Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
2. Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
3. Orchestrate overall service and project delivery according to scope, budget, and milestones.
4. Support in de-escalations of critical customer situations, working with Major Incident Management and SAP support teams.
5. Participate in customer release and maintenance activities.
6. Assist customers with technical requirements throughout their lifecycle within SAP.
7. Execute and support problem management and continuous improvement initiatives.
8. Coordinate with SAP stakeholders to ensure customer success, including virtual customer success partners.
9. Review account status and analyze needs for transition based on growth in volume or complexity.
10. Ensure systematic onboarding of associates with mandatory training documentation.
11. Enable continuous knowledge transfer sessions on new topics and refreshers.

Qualifications & Experience

1. Minimum 5 years of technical expertise in SAP Basis, with good understanding and hands-on experience in HANA database.
2. Mandatory experience in SAP Upgrade & Migration (OS / DB).
3. Experience with SaaS products like Ariba, Salesforce, C4C, etc., and their integration with SAP landscape is a plus.
4. Hands-on experience with cloud platforms such as AWS, Azure, or GCP.
5. Language skills: Italian (C2 or native level), English (B2 or above).
6. 5-6 years’ experience in multinational software/IT organizations, including 5 years in SAP S/4HANA and 2+ years in cloud solutions.

Why Us

• Fast-growing global company with offices in over 50 countries and 225,000 employees.
• Diverse workforce representing 165 nationalities.
• Global collaboration opportunities and a virtual-first work environment.
• Investment in your growth with learning and career development opportunities.
• Comprehensive benefits and a positive, inclusive work culture.
• Committed to equal opportunity employment and diversity.

Location: Account Manager, Pescara, Abruzzo, Italy

We Care About Your Privacy

We and our partners store and access personal data to support our services. You can manage your preferences or withdraw consent at any time. For more details, see our Privacy Policy.