E. Brown Management LLC

Customer Service Representative - Work at Home

E. Brown Management LLC

Job Type: Full-time

Job Category: Customer Service

Posted: 2023-04-13

Overview:

E. Brown Management is an Independent Call Center. We're contracted with multiple clients (Carnival, ADT, Disney, etc.) and all of our agents are 1099 employees.

Previous customer service experience is not required. You will attend training and certification courses.

Responsibilities:

1. Handle customer inquiries and complaints
2. Provide information about the products and services
3. Troubleshoot and resolve product issues and concerns
4. Document and update customer records based on interactions
5. Develop and maintain a knowledge base of the evolving products and services
6. Must be available to attend a virtual certification course (2-6 weeks)

Qualifications:

1. Ability to build rapport with clients
2. Ability to prioritize and multitask
3. Positive and professional demeanor
4. Excellent written and verbal communication skills
5. Reliable internet connection
6. Laptop or Desktop computer must be connected to ethernet.

For inquiries, please call us at 256-648-5227.