Senior-Level Client-Facing Account Manager F/T and P/T Hours

Drop Zero Digital; Italia; Remoto; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A leading digital agency is seeking a Senior-Level Client-Facing Account Manager to oversee client relationships in a remote-first environment. The role requires 3+ years of experience in account management, excellent communication skills, and a proactive attitude. You will lead multiple client accounts, ensuring quality service and continuous improvement in client satisfaction. This position offers flexibility, a supportive team, and opportunities for professional growth.

Servizi

Flexible remote role

€300 annual learning stipend

Opportunities for growth into leadership

Competenze

• 3+ years in account management or continuous client service.
• Excellent spoken and written English (C2+ level).
• Proven ability to manage deadlines and communication.

Mansioni

• Lead 5-7 client accounts primarily in DTC eCommerce.
• Provide updates, insights, and solutions for clients.
• Coordinate with Copywriters, Designers, and Tech Strategists.

Conoscenze

Client relationship management

Communication

Problem-solving

Proactivity

Time management

Strumenti

Slack

Trello

Notion

Google Suite

Descrizione del lavoro

Senior-Level Client-Facing Account Manager F/T and P/T Hours

Pay: €1600-1850 Pro-Rata (based on Full-Time Hours @ 165-175)

Experience Level: 3 years+ in a similar, client-facing role is essential.

Important: This role is available on both a Part Time (50-100 hours per month) and Full-Time (165-175 hours) basis. The P/T option can also increase hours based on capacity, preferences, needs, and performance.

Who We Are

At Drop Zero Digital, we don't just manage email—we engineer performance. We've helped eCommerce brands generate over $10M+ in email revenue through smart segmentation, impactful design, and highly effective flows.

We're a remote-first, high-ownership, zero-fluff team working across time zones, pushing boundaries, and building a reputation for excellence, empathy, and top-tier retention strategies.

If you're obsessed with clarity, ownership, and continuous improvement, you'll fit right in here.

What You'll Do

This isn't a typical PM role under an "Account Manager" label. You'll own the client relationship from the start.

• Lead 5-7 client accounts, primarily in DTC eCommerce
• Provide updates, insights, and solutions that clients didn't realize they needed
• Coordinate seamlessly with Copywriters, Designers, and Tech Strategists
• Review Klaviyo campaign results, monitor flows, and drive ongoing improvements
• Ensure quality assurance before client delivery
• Identify and resolve issues proactively
• Make clients feel supported and confident because you truly have their back

Bonus If You...

• Have experience in marketing or at a marketing agency
• Enjoy giving and receiving constructive feedback
• Can distinguish between requests and priorities
• Have supported fast-paced projects
• Have used Hubstaff or similar time-tracking tools

How We Work

We believe in results, not micromanagement. You will be expected to:

• Track hours using Hubstaff, maintaining 65%+ productivity
• Deliver real value during a 4-day async paid trial
• Complete a small test assignment after a Loom review (max 2-3 hours)
• Be proactive, responsive, and quick to adapt when issues arise

This role isn't for you if...

• You need constant hand-holding
• You're seeking a low-impact, results don't matter job
• You dislike feedback or accountability
• You are uncomfortable with structured systems, deadlines, and tracking tools
• You dislike writing, organizing, or summarizing key points

Application Instructions

Please submit your answers to the questions within this application, record a 60-90 second Loom video introducing yourself and explaining your interest, and be prepared to complete a 46-minute async set of tasks if shortlisted. Top candidates will join a 4-day paid trial, followed by interviews with our Recruitment Consultant and Owner, Tom. We offer a 2-week two-way immersion trial with Hubstaff before full onboarding.

If you're still reading and this excites you—you're likely the person we're looking for.

Requirements

What You'll Need

• 3+ years in account management or continuous client service (not customer service/call center)
• Proven ability to manage deadlines, assets, communication, and feedback
• Excellent spoken and written English (C2+ level)
• Good judgment—knowing what matters most
• Experience with Slack, Trello, Notion, Google Suite
• A self-starter attitude, escalating issues with solutions
• Availability during UK/CET hours, with occasional US PST overlap

Benefits

What You'll Get

• A flexible, remote role with a supportive, creative team
• €300 annual learning stipend
• Opportunities for growth into leadership, strategy, or cross-functional roles
• Impact on clients, team development, and company evolution

Tipo di impiego

Part-time

Funzione lavorativa

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