Infrastructure Support Analyst

JR Italy; Monza; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking an Infrastructure Support Analyst to enhance digital guest experiences across global attractions. This role is pivotal in ensuring the stability and reliability of IT infrastructure, including networking, servers, and storage. The ideal candidate will bring at least a year of hands-on experience in IT support, coupled with a strong technical background and problem-solving skills. Join a dynamic team where collaboration and adaptability are key, and contribute to a vibrant workplace that values positivity and teamwork. If you're ready to take ownership of your craft and thrive in a fast-paced environment, this opportunity is for you.

Competenze

• 1+ years of experience in IT support with hands-on experience in maintaining IT systems.
• Knowledge of servers, networks, storage, and other infrastructure components.

Mansioni

• Support day-to-day operations and maintenance of IT infrastructure services.
• Ensure stability and reliability of critical infrastructure systems.

Conoscenze

IT Support

Infrastructure Management

Problem-Solving

Communication Skills

Team Collaboration

Attention to Detail

Adaptability

Formazione

Microsoft Azure Fundamentals Certification

ITIL Foundation Certification

Strumenti

ServiceNow

Descrizione del lavoro

Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.

Infrastructure Support Analyst

The Infrastructure Support Analyst is responsible for supporting the day-to-day operations and maintenance of IT infrastructure services within the EU region. Reporting to the Infrastructure Team Lead, the analyst ensures the stability and reliability of critical infrastructure systems, including networking, servers, and storage. This role involves troubleshooting, system monitoring, and collaborating with other teams to deliver exceptional service and meet operational objectives.

Experience and Qualifications

• Minimum 1+ years of experience in IT support or infrastructure management, with hands-on experience in maintaining IT systems.
• Knowledge of IT systems, including servers, networks, storage, and other infrastructure components.
• Experience with IT service management platforms, such as ServiceNow, for incident tracking and service requests.
• Microsoft Azure Fundamentals certification or Microsoft Certified: Windows Server Hybrid Administrator Associate.
• ITIL Foundation certification or equivalent experience (preferred).

Skills and Competencies

• Technical Expertise: understanding of infrastructure components and systems, including networking, servers, and storage technologies.
• Problem-Solving: strong analytical skills to diagnose and resolve technical issues efficiently.
• Communication: clear and effective verbal and written communication skills to collaborate with internal teams and stakeholders.
• Team Collaboration: ability to work as part of a team, assisting colleagues and sharing knowledge.
• Attention to Detail: careful attention to system configurations and troubleshooting activities.
• Adaptability: ability to manage changing priorities and adapt to new technologies in a fast-paced environment.

Merlin Values

We Care

• Go beyond for guests and colleagues, showing thoughtfulness in every interaction.
• Uphold standards of safety, security, and welfare, prioritising everyone's well-being.
• Contribute to positive environmental and community impact, demonstrating social responsibility.

Own Your Craft

• Continuously develop expertise and support others' growth.
• Actively seek and incorporate feedback for improvement.
• Stay curious, drawing inspiration from the industry and broader world.

Drive and Discover

• Take ownership of work, delivering quality results.
• Prioritise impactful tasks and focus on quality over quantity.
• Explore new opportunities for innovation to enhance guest experiences.

Go Together

• Build strong, trusting relationships across teams and cultures.
• Collaborate to solve problems and leverage diverse perspectives.
• Decide and act swiftly to drive progress.

Enjoy the Ride

• Bring positivity and energy to create a joyful workplace.
• Support others through challenges and view setbacks as growth opportunities.
• Create an inclusive environment where everyone feels valued.