Infrastructure Support Analyst

JR Italy; Firenze; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a dynamic team at an innovative company where you'll play a crucial role in enhancing digital guest experiences across iconic attractions. As an Infrastructure Support Analyst, you'll be responsible for maintaining IT infrastructure services, ensuring system reliability, and collaborating with teams to deliver exceptional service. This position offers a chance to grow your skills in a fast-paced environment, making a significant impact on operational objectives. If you're passionate about technology and eager to contribute to a vibrant workplace, this opportunity is perfect for you.

Competenze

• 1+ years of experience in IT support or infrastructure management.
• Knowledge of IT systems including servers, networks, and storage.

Mansioni

• Support day-to-day operations and maintenance of IT infrastructure.
• Troubleshoot and monitor systems to ensure stability and reliability.

Conoscenze

IT support

infrastructure management

problem-solving

communication skills

team collaboration

attention to detail

adaptability

Formazione

Microsoft Azure Fundamentals certification

ITIL Foundation certification

Strumenti

ServiceNow

Descrizione del lavoro

Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.

The Infrastructure Support Analyst is responsible for supporting the day-to-day operations and maintenance of IT infrastructure services within the EU region. Reporting to the Infrastructure Team Lead, the Infrastructure Support Analyst ensures the stability and reliability of critical infrastructure systems, including networking, servers, and storage. This role involves troubleshooting, system monitoring, and collaborating with other teams to deliver exceptional service and meet operational objectives.

Experience and Qualifications

• Minimum 1+ years of experience in IT support or infrastructure management, with firsthand experience in maintaining IT systems.
• Knowledge of IT systems, including servers, networks, storage, and other infrastructure components.
• Experience with IT service management platforms, such as ServiceNow, for incident tracking and service requests.
• Microsoft Azure Fundamentals certification or Microsoft Certified: Windows Server Hybrid Administrator Associate.
• ITIL Foundation certification or equivalent experience preferred.

Skills and Competencies

• Technical expertise: understanding of infrastructure components and systems, including networking, servers, and storage technologies.
• Problem-solving: strong analytical skills to diagnose and resolve technical issues efficiently.
• Communication: clear and effective communication skills, both verbal and written, to collaborate with internal teams and stakeholders.
• Team collaboration: ability to work as part of a team, assisting colleagues and sharing knowledge where necessary.
• Attention to detail: careful attention to system configurations and troubleshooting activities to ensure accurate and effective support.
• Adaptability: ability to manage changing priorities and adapt to modern technologies in a fast-paced environment.

Merlin Values

We Care

• Go beyond for both guests and colleagues, showing thoughtfulness in every interaction.
• Uphold standards of safety, security, and welfare, prioritising well-being.
• Contribute to positive environmental and community impacts, demonstrating social responsibility.

Own Your Craft

• Continuously develop your expertise, seek growth, and help others do the same.
• Actively listen to feedback and improve performance.
• Stay curious and inspired to stay at the forefront of entertainment industry trends.

Drive and Discover

• Take ownership of your work, delivering excellence.
• Prioritise impactful tasks, focusing on quality over quantity.
• Explore new opportunities for innovation to enhance guest experiences.

Go Together

• Build strong, trusting relationships across teams and cultures.
• Collaborate to solve problems, leveraging diverse perspectives.
• Make decisions confidently and act swiftly to drive progress.

Enjoy the Ride

• Bring positivity and energy to the workplace, creating a joyful environment.
• Support others during challenges, viewing setbacks as learning opportunities.
• Cultivate an inclusive, welcoming atmosphere where everyone feels valued.

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