Deskside Technician I

TN Italy; Monfalcone; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Join a leading company as a Deskside Technician I, where you'll provide high-level customer service and hands-on IT support. This role involves diagnosing hardware issues, managing installations, and working in a dynamic team environment. You'll have opportunities for professional development and exposure to an international team.

Servizi

Competitive salary with 14 installments/year

Meal vouchers

Fondo Est health insurance

Discounts with top brands

Referral bonuses

Training opportunities

Opportunities for professional development

Competenze

• 2-3 years of experience in a technical ICT environment.
• General end-user technology knowledge.

Mansioni

• Face-to-face IT support for users.
• Diagnosing issues concerning personal hardware.
• Managing small projects related to new hardware or software installation.

Conoscenze

Customer Service

Problem Solving

Technical Writing

Planning

Organizing

Attention to Detail

Flexibility

Analysis

Strumenti

Active Directory

MS Office 365

SCCM

ITSM Tools

Descrizione del lavoro

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Job Details

Deskside Technician I

Job Description: Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who can make suggestions for improvements and offer opinions on new products or services. Additionally, we seek someone with exceptional customer service skills, the ability to build effective working relationships with team members and business users, and a flexible, committed approach to work.

Job Responsibilities

1. Face-to-face IT support for users
2. Hardware installation, movement, and de-installation
3. Diagnosing issues concerning personal hardware (PCs, laptops, printers, scanners, etc.)
4. System and application testing, script preparation in MS Windows 10 and MS Office 365 environments
5. Managing small projects related to new hardware or software installation
6. Installing software, patches, and updates using MS SCCM

Job Requirements

• 2-3 years of experience in a technical ICT environment, preferably in a manufacturing organization
• General end-user technology knowledge
• Experience with End User Workspace platforms (discovery, asset management, client management)
• Experience with Microsoft platforms (Active Directory, Office, SCCM)
• Experience with ITSM tools (Ticket Management Software) is preferred
• Soft skills: Planning, organizing, attention to detail, problem-solving, analysis, flexibility, customer sensitivity, technical writing skills
• Excellent written and spoken English and French

What We Offer

• Competitive salary with 14 installments/year and meal vouchers
• Fondo Est health insurance
• Discounts with top brands through our corporate benefits platform
• Referral bonuses for recommending friends
• Training opportunities via Stefanini University, including IT and soft skills training
• Opportunities for professional development in a stable multinational environment
• Exposure to an international, multicultural team across Europe

What's Next

The preceding job description is intended to indicate the general nature and level of work performed by employees within this classification. It is not designed to be an exhaustive list of all duties and responsibilities.

Diversity & Inclusion

At the Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We encourage you to be yourself!

About Us

We are a Brazilian company with over 35 years of experience delivering IT services worldwide, including IT outsourcing, application development, and staffing. We operate in 41 countries with 70 offices globally, serving industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities.

Stefanini offers career opportunities worldwide for professionals interested in a vibrant, team-oriented workplace. If you are customer-centric with a 'get it done' attitude, we invite you to explore your future with us. Learn more about us and join us on our social platforms where we share insights from our colleagues.