Front Office Agent - Receptionist (F/M/X)

Hosco.com; Roma; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An established industry player in luxury hospitality is seeking Front Office Agents for their upcoming hotel in Rome. This role is crucial as you will be the first point of contact for guests, ensuring a warm welcome and managing the front office operations to deliver exceptional guest services. You will handle guest registrations, inquiries, and complaints while promoting hotel services to maximize revenue. Join a passionate team dedicated to creating memorable experiences in a stunning new property set to redefine luxury in the heart of Rome. If you thrive in a dynamic environment and have a passion for hospitality, this opportunity is perfect for you.

Competenze

• Experience in front office operations and guest services.
• Strong knowledge of hotel products and local area information.

Mansioni

• Manage guest registration and front office operations.
• Respond to guest inquiries and resolve concerns efficiently.

Conoscenze

Customer Service

Problem Solving

Communication

Time Management

Upselling Techniques

Formazione

High School Diploma

Hospitality Management Degree

Strumenti

Hotel Management Software

Email Communication Tools

Descrizione del lavoro

ABOUT ORIENT EXPRESS

Artisan of Travel since 1883, Orient Express is a legendary brand, steeped in history and loved by past, present, and future generations. Representing the pinnacle of ultra-luxury hospitality within the Accor Group, this brand is currently undergoing exciting phases of rebirth and expansion.

Orient Express embodies the refined nomadic spirit of travel, inviting each traveler to a place where the journey is the destination. Its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the 'Made in Italy' way; Orient Express Silenseas, the world’s largest sailing ship; and upcoming hotels in Rome and Venice.

Shaping the future of luxury hospitality, Orient Express focuses on employee journey and growth.

ABOUT ARSENALE

Arsenale is a multi-brand group capable of providing comprehensive services to the largest and most renowned luxury global market operators seeking to expand in Italy. Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims to create the leading luxury hospitality group in Italy. The group has launched an impressive investment plan to boost tourism and promote made-in-Italy products through the redevelopment and enhancement of iconic hotels and hospitality solutions in the country's most beautiful locations.

ABOUT ORIENT EXPRESS LA MINERVA, ROME

Considered the beloved capital of the Orient Express legend, Rome will host the first Orient Express Hotel, 'La Minerva,' opening at the end of 2024. In partnership with the Italian luxury hotel group Arsenale S.p.A., Orient Express has entrusted the interior architecture and artistic direction to Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a majestic façade, Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. By the end of 2024, the hotel will feature new décor inspired by the Roman domus and the riches of the 'Eternal City,' with a touch of contemporary elegance.

Our first Orient Express Hotel, 'La Minerva,' is committed to providing an exceptional guest experience, boasting unparalleled elegance, world-class amenities, and impeccable service.

Job Description

Position Overview: Our Front Office Agents will be the first point of contact for guests, greeting them politely and professionally, and managing all front office operations to deliver outstanding guest services.

Main Activities:

• Managing all front office operations such as guest registration (check-in/check-out), room inventory, and availability, and coordinating with Maintenance and Housekeeping according to SOPs.
• Meeting and greeting VIPs and guests, responding promptly to inquiries, requests, and issues in a friendly and efficient manner, and resolving guest concerns.
• Handling inbound and outbound emails and administrative tasks.
• Reporting any potential or lodged complaints immediately to the Front Office Manager or Head of Concierge.
• Applying up-selling techniques to promote hotel services and facilities to maximize occupancy and revenue.
• Maintaining high knowledge of hotel products, services, facilities, events, pricing, policies, and local area information.
• Completing audit procedures accurately.
• Responding calmly and efficiently to emergencies, including medical incidents, fire alarms, and disturbances.
• Ensuring full compliance with hotel standards and health & safety procedures.
• Collaborating with local law enforcement and emergency services when necessary.