Field Service Engineer - North (f/m/x)

Sysmex Europe GmbH; Milano; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa è alla ricerca di un ingegnere di servizio sul campo esperto per le regioni Liguria e Piemonte. In questa posizione, sarai responsabile di garantire la soddisfazione del cliente attraverso assistenza tecnica e manutenzione di prodotti e soluzioni. Sarai parte di un team tecnico regionale, dove costruirai relazioni professionali con utenti finali e stakeholder di laboratorio. Questa opportunità è perfetta per chi desidera lavorare in un ambiente stimolante e contribuire al benessere dei clienti e dei colleghi. Se sei motivato e hai esperienza nel settore dei dispositivi medici, questa è l'occasione che fa per te.

Servizi

Orario flessibile

Ticket restaurant

Piattaforma di formazione campus

Competenze

• 3-5 anni di esperienza come FSE nell'industria dei dispositivi medici.
• Conoscenza tecnica delle apparecchiature elettroniche, preferibilmente IVD.

Mansioni

• Assicurare il funzionamento degli strumenti installati nella zona geografica assegnata.
• Eseguire attività di servizio reattive e proattive presso il sito del cliente.

Conoscenze

Comunicazione efficace

Capacità di lavorare in situazioni stressanti

Troubleshooting

Relazioni professionali

Formazione

Laurea in ingegneria

Certificato avanzato in elettronica

Strumenti

CRM Sysmex

Strumenti e applicazioni software per PC

Descrizione del lavoro

We're looking for a senior field service engineer for the Liguria and Piedmont regions of Italy to help us boost the company to the next level.

As an expert professional in your area, you ensure assistance aimed at customer satisfaction of all Sysmex products/solutions in the assigned geographic area. You will be a member of the regional technical service team.

Main objective:

• Ensure uptime of instrument installed base in its assigned geographic area.
• Build professional relationships with end-users and laboratory stakeholders.
• Perform troubleshooting both in person and remotely.
• Execute reactive and proactive service activities at customer’s site and/or remotely.
• Perform pre-installation visits and planning meetings with customers.
• Carry out pre-installation at Sysmex workshop and installations at customer site.
• Provide basic technical and maintenance training to end-users.
• Carry out repair actions and maintenance visits as per Sysmex procedures.
• Plan proactive activities and regular visits to key customers.
• Report field activities and instrument status.
• Keep lab directors informed about service deliverables and instrument status.
• Organize regular meetings with key end-users to highlight the value of service.
• Ensure that all customer-related records are up-to-date.
• Accurately record service activities on Sysmex CRM.
• Ensure customer satisfaction in all post-sales phases.
• Collaborate with commercial functions on new tenders and business opportunities.
• Coordinate with other support functions in the field and at national or EMEA level.

Job requirements

• University degree or equivalent in engineering.
• Advanced certificate in electronics and/or equivalent industry experience.
• Technical knowledge of electronic equipment (preferably IVD).
• Knowledge as a user of PC tools and software applications.
• Languages: fluent Italian and professional English.

General professional experience:

• 3-5 years of experience as FSE in the medical device industry.
• Self-motivated with the ability to work under stressful situations.
• Able to communicate effectively with end-users.
• Previous experience with hematology, urinalysis, and haemostasis instruments is a plus.

What's in it for you?

One of our biggest goals as a company is the health and well-being of our employees.
And so, we offer the following:

• Flexible time and work-life balance.
• Ticket restaurant.
• Campus training platform for the growth of your knowledge and skills.