Customer Care Arabic and French Speaker

JR Italy; Trentino-Alto Adige; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in luxury fashion seeks a Customer Care Specialist fluent in Arabic and French, with a passion for building relationships. The role involves enhancing customer experiences and managing service requests, all while embodying the brand's spirit.

Competenze

• Native Arabic and French; fluency in Italian and English required.
• Experience in Customer Care, Retail, or CRM roles, preferably in luxury.

Mansioni

• Promote CRM culture and establish connections with customers.
• Handle customer service requests, ensuring excellent service.
• Manage returns, repairs, and alterations.

Conoscenze

Customer-oriented

Communication

Attention to detail

Formazione

Experience in Customer Care

Strumenti

Salesforce

Excel

Descrizione del lavoro

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Customer Care Arabic and French Speaker, Trentino Alto Adige

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EU work permit required: Yes

Job Reference:

8538079824042786816337158

Job Views:

2

Posted:

16.05.2025

Expiry Date:

30.06.2025

Job Description:

The Customer Care Specialist, located in our HQ office in Solomeo, is part of the Global CRM team and will act as a Brand Ambassador towards customers contacting the Brand from all countries and channels (e-commerce, boutiques, multibrand doors).

Reporting to the Customer Care Manager, she/he will collaborate closely with Retail, Multibrand, Digital teams, Repairs, E-commerce warehouse, Legal, DPO departments, and Local CRM and customer care colleagues.

Responsibilities

• Promote the CRM culture within the company.
• Establish human connections with customers, opening doors to the Brand, Solomeo, Casa Cucinelli, and Boutiques worldwide.
• Serve as a personal stylist, manage clienteling activities (digital and physical), and proactively involve customers in the Brand's life to enhance their experience and build loyalty.
• Handle all customer service requests, prioritize, and resolve issues ensuring excellent service aligned with the luxury Brand positioning, before, during, and after purchase.
• Manage returns, repairs, and alterations: tracking and facilitating operations.
• Support E-commerce OMS, operations, and Omnichannel activities, including shipment monitoring and client follow-up.
• Assist with special projects such as training sessions, customer delight initiatives, and gifting.

Requirements

• Native Arabic and French (spoken and written); fluency in Italian and English required.
• Experience in Customer Care, Retail, or CRM roles, preferably in luxury.
• Customer-oriented with a passion for building genuine relationships.
• Excellent communication skills, capable of empathetic and gentle interactions that align with the Brand's spirit.
• Attention to detail, ability to prioritize tasks and projects, with a passion for fashion, styling, and storytelling.
• Ability to work independently and in an international team environment.
• Knowledge of Salesforce is a plus; proficiency in Excel is required.