Customer Care Arabic and French Speaker

JR Italy; Palermo; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company in the luxury sector is seeking a Customer Care Specialist fluent in Arabic and French, based in Palermo. The role involves fostering brand loyalty, managing customer relations, and supporting various teams to enhance the customer experience. Ideal candidates will have a passion for fashion and strong communication skills.

Competenze

• Native Arabic and French speaker, fluent in Italian and English.
• Passion for building authentic relationships and excellent communication skills.

Mansioni

• Promote CRM culture and enhance customer experience.
• Handle customer service requests and manage returns.
• Support E-commerce operations and special projects.

Conoscenze

Customer-oriented

Communication

Attention to detail

Formazione

Experience in Customer Care

Experience in Retail

Experience in CRM roles

Strumenti

Salesforce

Excel

Descrizione del lavoro

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Customer Care Arabic and French Speaker, Palermo

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Client:

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

8538079824042786816337141

Job Views:

2

Posted:

16.05.2025

Expiry Date:

30.06.2025

Job Description:

The Customer Care Specialist, located in our HQ in Solomeo, is part of the Global CRM team and acts as a Brand Ambassador to customers contacting us from all countries and channels (e-commerce, boutiques, multibrand stores).

Reporting to the Customer Care Manager, she/he collaborates with Retail, Multibrand, Digital teams, Repairs, E-commerce warehouse, Legal, DPO departments, and local CRM colleagues.

Responsibilities:

1. Promote CRM culture within the company.
2. Establish human connections with customers to foster brand loyalty and enhance the customer experience.
3. Serve as a personal stylist, managing clienteling activities both online and in-store to strengthen customer relationships.
4. Handle customer service requests, prioritize, and resolve issues to maintain high service standards aligned with our luxury brand positioning.
5. Manage returns, repairs, and alterations, ensuring smooth operations.
6. Support E-commerce OMS, operations, and Omnichannel activities, including shipment monitoring and client follow-up.
7. Assist with special projects such as training sessions, customer delight initiatives, and gifting.

Requirements:

1. Native Arabic and French speaker, fluent in Italian and English.
2. Experience in Customer Care, Retail, or CRM roles, preferably in luxury sectors.
3. Customer-oriented with a passion for building authentic relationships.
4. Excellent communication skills, empathetic and gentle in customer interactions.
5. Attention to detail, ability to prioritize, with a passion for fashion, styling, and storytelling.
6. Ability to work independently and as part of an international team.
7. Knowledge of Salesforce is a plus; proficiency in Excel is required.