CCI - Front Desk Manager

JR Italy; Como; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading hotel in Como seeks a Front Desk Manager to enhance guest experiences and lead the Front Desk Team. The role involves managing guest interactions, ensuring high service standards, and supervising a team in a fast-paced environment. Ideal candidates will have extensive experience in luxury hospitality and be multilingual. Join us to create memorable stays for our guests!

Competenze

• Minimum of 4 years in Front Desk Managerial role or as General Manager in a 4–5-star hotel.
• Experience managing over 100 guests.

Mansioni

• Ensure impeccable, personalized service to guests and crew.
• Resolve issues efficiently and oversee team development.
• Manage inventory and financial transactions accurately.

Conoscenze

Multilingual abilities

Supervisory experience

Ability to work under pressure

Descrizione del lavoro

The Front Desk Manager is responsible for owning each guest interaction, following up on their experience, and ensuring a seamless execution of premium service that is both exceptional and memorable. As a key member of the Guest Relations Department, the Front Desk Manager acts as the liaison between the Front Desk Team and all Hotel and Marine Departments, supporting proactive anticipation of guest needs and expectations.

Qualifications:

• Minimum of 4 years of experience in a Front Desk Managerial role or as a General Manager in a boutique hotel within a 4–5-star environment.
• Willingness to work under pressure.
• Experience managing over 100 guests in a 4–5-star hotel setting.
• Supervisory experience with 30+ team members in Guest Services.
• Multilingual abilities such as Spanish, Italian, Portuguese, French, or German are preferred.

Duties & Responsibilities:

• Perform all duties in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, KPIs, and safety policies.
• Maintain professionalism and emergency preparedness within Front Desk Operations, representing the brand and providing impeccable, personalized service to guests and crew.
• Resolve issues efficiently following Standards of Excellence, and oversee team development, performance, and guest satisfaction.
• Utilize administrative skills to monitor metrics like guest counts, desk volume, concerns, and behavioral analysis of interactions.
• Manage inventory, program access, and maintenance requirements responsibly.
• Ensure accuracy and attention to detail in all financial transactions and cash operations.
• Handle escalated guest concerns professionally, with empathy and active listening.