Infrastructure Support Analyst

JR Italy; Perugia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking an Infrastructure Support Analyst to enhance digital guest experiences across its attractions. This role is pivotal in ensuring the stability and reliability of IT infrastructure services in the EU region. The ideal candidate will possess technical expertise in networking, servers, and storage, along with strong problem-solving skills. You will collaborate with various teams to deliver exceptional service while adapting to evolving technologies. Join a dynamic environment where your contributions will directly impact guest satisfaction and operational excellence.

Competenze

• 1+ years of experience in IT support or infrastructure management.
• Knowledge of IT systems including servers, networks, and storage.

Mansioni

• Support day-to-day IT infrastructure operations and maintenance.
• Troubleshoot and monitor critical infrastructure systems.

Conoscenze

IT Support

Infrastructure Management

Problem-Solving

Communication Skills

Attention to Detail

Adaptability

Formazione

Microsoft Azure Fundamentals Certification

ITIL Foundation Certification

Strumenti

ServiceNow

Descrizione del lavoro

Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.

Infrastructure Support Analyst

The Infrastructure Support Analyst is responsible for supporting the day-to-day operations and maintenance of IT infrastructure services within the EU region. Reporting to the Infrastructure Team Lead, the analyst ensures the stability and reliability of critical infrastructure systems, including networking, servers, and storage. This role involves troubleshooting, system monitoring, and collaborating with other teams to deliver exceptional service and meet operational objectives.

Experience and Qualifications

• Minimum 1+ years of experience in IT support or infrastructure management, with firsthand experience in maintaining IT systems.
• Knowledge of IT systems, including servers, networks, storage, and other infrastructure components.
• Experience with IT service management platforms, such as ServiceNow, for incident tracking and service requests.
• Microsoft Azure Fundamentals certification or Microsoft Certified: Windows Server Hybrid Administrator Associate.
• ITIL Foundation certification or equivalent experience (preferred).

Skills and Competencies

• Technical expertise in infrastructure components and systems, including networking, servers, and storage technologies.
• Strong problem-solving skills for diagnosing and resolving technical issues efficiently.
• Clear and effective communication skills, both verbal and written, for collaboration with internal teams and stakeholders.
• Ability to work as part of a team, assisting colleagues and sharing knowledge where necessary.
• Attention to detail in system configurations and troubleshooting activities to ensure accurate support.
• Adaptability to manage changing priorities and modern technologies in a fast-paced environment.

Merlin Values

We Care

• Go beyond for guests and colleagues, showing thoughtfulness in every interaction.
• Uphold standards of safety, security, and welfare, prioritising well-being.
• Contribute to positive environmental and community impacts, demonstrating social responsibility.

Own Your Craft

• Continuously develop expertise and support others' growth.
• Actively seek feedback and improve performance.
• Stay curious and inspired to stay at the forefront of entertainment.

Drive and Discover

• Take ownership and deliver excellence.
• Prioritise impactful tasks, focusing on quality.
• Explore opportunities to improve guest experiences and innovate.

Go Together

• Build trusting relationships across teams and cultures.
• Collaborate to solve problems, leveraging diverse perspectives.
• Decide and act swiftly to drive progress.

Enjoy the Ride

• Bring positivity and energy to the workplace.
• Support others and view setbacks as growth opportunities.
• Create an inclusive, welcoming environment.