Operations Specialist

TN Italy; Torino; Ibrido; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading company focused on digital accessibility is seeking an Operations Specialist to enhance operations and manage projects. The role involves collaboration across teams, operational management, and process optimization in a dynamic environment. Ideal candidates are adaptable, proactive, and results-oriented, with a strong focus on international processes and customer experience.

Servizi

Inclusive Culture

Competitive Salary

Professional Growth

Collaboration with Experts

Inclusive and Pet-Friendly Environment

Yoga Sessions

Breakfast and Fruit

Hybrid Work Mode

English Courses

Competenze

• At least 3 years of experience in Operations or similar roles.
• Experience in process optimisation and cross-functional collaboration.

Mansioni

• Operational management of micro-projects related to new processes.
• Collaborate with teams to optimize internal processes.
• Support management with structured reporting and analysis.

Conoscenze

Adaptability

Proactive Mindset

Results-Oriented

Collaborative Approach

Ability to Simplify

Pragmatism with Vision

Strumenti

CRM

Project Management Platforms

Descrizione del lavoro

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AccessiWay, the first vertical company on digital accessibility, is looking for a motivated Operations Specialist to assist the Ops Team in managing and improving the company's current operations and new projects, through close collaboration with the development, marketing, delivery and other business functions teams.

ACTIVITIES:

The candidate will be part of the Operations team and will be responsible for:

Operational management, reporting directly to the COO, of micro-projects related to new processes, workflows, products&services, from ideation and analysis to implementation, monitoring of results and optimization.

Implement the Prod-Ops strategy across countries (Italy, France, Austria, Germany) with focus on process standardisation, tailoring best practices but considering unique characteristics and requirements.

Collaborate with Revenue Ops and Sales Teams to gather feedback focused on customer experience and internal processes optimization, in order to identify improvement opportunities.

Collaborate with other teams and business functions to ensure that the processes are streamlined, in line with the company's strategy and support business objectives.

Communicate process updates and releases to internal teams and external stakeholders.

Support management with structured reporting and analysis.

Oversee company data flows, assuring their consistency and reliability.

REQUIREMENTS:

Experience : You have at least 3 years of experience in Operations, Sales/Revenue Ops or Operational Excellence roles, or similar. Also, experience in process optimisation, cross-functional collaboration, with major CRM and Project management platforms. Background in SaaS companies is a plus.

Adaptability : You are comfortable in dynamic and evolving contexts, learn quickly, embrace change as an opportunity, and know how to manage the typical uncertainties of a startup with flexibility and openness to feedback.

Proactive Mindset : You do not merely execute but actively seek solutions to problems, delving deeper when necessary. If not immediately knowledgeable, you are motivated to explore until finding the best way to tackle a challenge. Entrepreneurial spirit, curiosity, passion, and initiative.

Results-Oriented : You prefer an iterative approach, starting with a functional solution and then refining it over time, rather than seeking the perfect solution from the beginning. You value efficiency without losing sight of quality and youre able to complete tasks on time under pressure.

Collaborative Approach : You are open to questioning one's beliefs and learning from interactions with the team. You consider personal and business growth as a continuous process of learning and improvement.

Ability to Simplify : You can make even the most complex problems accessible, starting with simple and effective solutions before scaling up to more elaborate models. Excellent problem-solving, organizational, and decision-making skills.

Pragmatism with Vision : You have high ambitions and aims high, but know how to turn ideas into a concrete plan, finding the right balance between vision and feasibility without taking unnecessary risks.

International Focus : Your focus is always broader, being able to standardize international processes, but adapting them to unique characteristics and requirements as well. Fluent knowledge of the English language is crucial.

WHAT WE OFFER

Inclusive Culture: You will work in an environment that promotes a corporate culture focused on accessibility and innovation.

Competitive Salary: We offer a competitive salary compared to other European scale-ups. We have high standards for finding the best people to join our team.

Professional Growth: Opportunities to develop your skills and grow within a rapidly expanding company.

Collaboration with Experts: You will work closely with experienced professionals passionate about digital accessibility, contributing to the improvement of their skills and the spread of our mission.

Inclusive and Pet-Friendly Environment: At AccessiWay, we are committed to creating an open and inclusive work environment, where even your four-legged friends are welcome.

Yoga Sessions: We regularly organize yoga sessions at the office to promote physical and mental well-being.

Breakfast and Fruit: We provide breakfast and fresh fruit in the office to start the day with the right energy.

Hybrid Work Mode: The possibility of working in a hybrid mode, with flexibility between office work and remote work, ensuring a perfect balance between personal and professional life.

English Courses: We offer online English lessons at various levels, during work hours