Deskside Technician I

Stefanini; Monfalcone; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Join a leading company as an IT Support Specialist, providing top-notch customer service and hands-on support. You will be responsible for diagnosing hardware issues, managing small projects, and ensuring effective IT service delivery in a dynamic environment. This role offers opportunities for professional development and exposure to a multicultural team across Europe.

Servizi

Competitive salary with meal vouchers

Fondo Est health insurance

Discounts with top brands

Special referral bonuses

Training opportunities via Stefanini University

Opportunities for professional development

Competenze

• 2-3 years of experience in a technical ICT environment.
• Knowledge of end-user Microsoft platforms.

Mansioni

• Face-to-face IT support for users.
• Diagnosing problems concerning personal hardware.
• Small project management related to new hardware or software installation.

Conoscenze

Customer Service

Problem Solving

Technical Writing

Flexibility

Strumenti

ITSM Tool Set

MS Windows 10

MS Office 365

SCCM

Descrizione del lavoro

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer opinions on new products or services. In addition, we seek a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job Responsibilities

1. Face-to-face IT support for users
2. Hardware installation, movement, and de-installation
3. Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.)
4. System and application changes testing, script preparation in MS Windows 10 and MS Office 365 environment
5. Small project management related to new hardware or software installation
6. Software, patches, and updates installation using MS SCCM

Job Requirements

• 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization
• General end-user technology knowledge
• End-user workspace platforms (discovery, asset management, client management)
• End-user Microsoft platforms (Active Directory, Office, SCCM)
• ITSM tool set (ticket management software) preferred
• Soft skills: planning and organizing, attention to detail, problem-solving, analysis, flexibility, customer sensitivity, technical writing skills
• Excellent written and spoken English and French

What We Offer

• Competitive salary with 14 installments per year and meal vouchers
• Fondo Est health insurance
• Discounts with top brands through our corporate benefits platform
• Special referral bonuses for recommending friends
• Training opportunities via Stefanini University, including IT and soft skills training provided by our specialists
• Opportunities for professional development within a stable multinational environment
• Exposure to an international environment as part of a multicultural team across Europe

Next Steps

Apply today, as job postings may be removed at any time. For further information, contact us at [e-mail]. We look forward to assisting you!

The above job description is intended to indicate the general nature and level of work performed by employees within this classification. It is not an exhaustive list of all duties and responsibilities.

Diversity & Inclusion

At the Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We encourage you to be yourself!

About Us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, including IT outsourcing, application development, and IT staffing. We have a presence in 41 countries with 70 offices globally. Our clients span industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. We offer career opportunities locally and internationally for professionals eager to join a vibrant, team-oriented workplace. If you are customer-centric with a 'get it done' attitude, we invite you to explore your future with us! Learn more at www.stefanini.com and follow us on LinkedIn, Facebook, and Instagram.